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Problem with the charge of batteries
329 2 2017-7-29
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Rubenrtvd
lvl.2
Flight distance : 1861293 ft
France
Offline

Hello droners!
I bought a new Phantom 4 Advanced last month, and since the beginning the battery has never be charge up to 100%. Only to 88% maximum, and sometimes 87%. A few days days later I bought a second battery on Amazon, and I still have the same issue... the second battery charge up only to 88% too....
It's not cool for the price of these products...
Have somebody the same problem than me?

I contacted the DJI Support, they advise me to completely discharge the battery and try to charge again... and did it, I have discharged the battery to 1% and charge the battery, but it would not resolve the problem.
They say that UPS come at home to send my batteries to repair, but 3 weeks later I'm still waiting on UPS visit....
Bad, bad, bad...

However the  drone flies correctly, but I'm a bit crazy during the flights because as the battery don't charge up to 100%, itt means that there is a problem and also it's possible to have during a flight a problem with the battery and that the brand new drone crashes....
2017-7-29
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Landbo
First Officer
Flight distance : 502792 ft
Denmark
Offline

If your batteries both turn off during charging, neither the batteries nor the charger fail. Then it's likely your P3A, which has a mistake/error.

Regards Leif.
2017-7-29
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

I have replied on your first thread: http://forum.dji.com/thread-106489-1-1.html
Could you please leave me with the case number?
2017-7-30
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