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DJI Spark led and cover.
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12197 102 2017-7-29
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insippo
lvl.1
Flight distance : 44698 ft
Estonia
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Hi.
I lost my drone pcb with led and cover. Where i can buy new?


https://photos.app.goo.gl/hgnniu6r2h16kjm92
20369508_10214155900275996_1343154950227131040_o.jpg
2017-7-29
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DJI Diana
Administrator
Flight distance : 2408 ft

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Please send an email about this to support@dji.com, see if the support can help you get one.
2017-7-30
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insippo
lvl.1
Flight distance : 44698 ft
Estonia
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Okay. Thank you. I write to them
2017-7-31
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Parme
Second Officer
Flight distance : 508615 ft
Italy
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Hello,

Any news from the support team?
I also lost one of those LED covers
2017-8-1
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Slava
lvl.1
United States
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Support doesn't care...
I'm waiting for almost a month and they're still "locating parts".
2017-8-2
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DJI Mindy
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Flight distance : 7 ft
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Slava Posted at 2017-8-2 17:33
Support doesn't care...
I'm waiting for almost a month and they're still "locating parts".

Slava, do you have any case number? Please post here and I will help to look into.
2017-8-2
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Slava
lvl.1
United States
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DJI Mindy Posted at 2017-8-2 20:14
Slava, do you have any case number? Please post here and I will help to look into.

Thank you, Mindy!

CAS-788536-Y3R4X5

2017-8-4
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DJI Mindy
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Slava Posted at 2017-8-4 07:29
Thank you, Mindy!

CAS-788536-Y3R4X5

I have escalated your case to designated department, who is going to look into what is going on and give you an update, we will have someone to contact you on business days after review, sorry for the trouble caused and please wait patiently.
2017-8-5
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Slava
lvl.1
United States
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DJI Mindy Posted at 2017-8-5 20:18
I have escalated your case to designated department, who is going to look into what is going on and give you an update, we will have someone to contact you on business days after review, sorry for the trouble caused and please wait patiently.

Thank you, Mindy!
Will wait patiently!
2017-8-6
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Slava
lvl.1
United States
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DJI Mindy Posted at 2017-8-5 20:18
I have escalated your case to designated department, who is going to look into what is going on and give you an update, we will have someone to contact you on business days after review, sorry for the trouble caused and please wait patiently.

Mindy, it worked out!
Getting part tomorrow!

Almost lost any hope but you restored it!
Thanks a lot!
2017-8-7
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DJI Mindy
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Slava Posted at 2017-8-7 17:36
Mindy, it worked out!
Getting part tomorrow!

You are welcome. I'm glad I can help.
If there is further question, please keep me updated.
2017-8-8
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MBORDEN29
New

United States
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I ALSO LOST MY LED COVER AND CAP HAVE BEEN WAITING SINCE 7/14/17 FOR PART CAN YOU PLEAE ESCALATE THIS CASE ALSO. CAS-806241-Q3H3S1
2017-8-9
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DJI Mindy
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MBORDEN29 Posted at 2017-8-9 11:55
I ALSO LOST MY LED COVER AND CAP HAVE BEEN WAITING SINCE 7/14/17 FOR PART CAN YOU PLEAE ESCALATE THIS CASE ALSO. CAS-806241-Q3H3S1

You case has been escalated, local team will check if there is LED cover available, we will have someone to contact later, sorry for the inconvenience caused and appreciate your patience.
2017-8-9
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Ken-Rick
lvl.3
Flight distance : 18898 ft
Netherlands
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Me too , i allready send a mail to DJI
20819076_1832412360106734_9040120157483080669_o (1).jpg
2017-8-14
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DJI Mindy
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Ken-Rick Posted at 2017-8-14 12:01
[view_image]

Me too , i allready send a mail to DJI

Sorry for the inconvenience that has been caused, support will start a ticket for you, please wait patiently for their response.
2017-8-14
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Ken-Rick
lvl.3
Flight distance : 18898 ft
Netherlands
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Dear KEN-RICK,

Thank you for contacting DJI Technical Support. I'm very happy to help you.

However, sorry and sorry to let you know that we do not sell the LED cover in DJI online store. There are two methods for you:
1. You are advised to contact local dealers to purchase them.
2. You can send the drone to HK office for a repair.

If there is any other question, please feel free to contact us. We are always here to help.

Thank you for choosing DJI. Good day!
Sincerely,
Aurora
DJI Technical Support {: 4_137:}


Https://sparkpilots.zone/threads/led-cover-replacement.1681/
Http://forum.dji.com/thread-106844-1-1.html

Seems like a common problem ..
I will also order ebay for € 4, what is this about ...
2017-8-15
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DJI Mindy
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Ken-Rick Posted at 2017-8-15 03:06
Dear KEN-RICK,

Thank you for contacting DJI Technical Support. I'm very happy to help you.

Ken, sorry for the misunderstanding in email, the drone doesn't need to be sent back to Hong Kong, the email will be updated later with further resolution, appreciate your patience.
2017-8-16
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fans3c99b20d
New
Italy
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Hello, it happened the same thing to me with my spark but the post sale customer service, can't help me. I'm from Como, italy and purchased the care refresh plan. Can somebody be so nice to help me?
2017-8-16
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DJI Mindy
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fans3c99b20d Posted at 2017-8-16 01:50
Hello, it happened the same thing to me with my spark but the post sale customer service, can't help me. I'm from Como, italy and purchased the care refresh plan. Can somebody be so nice to help me?

Sorry that we don't have this part for sale in online store at the moment, please send email to support.eu@dji.com for further assistance.
2017-8-16
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fans3440b056
lvl.1
Flight distance : 46125 ft
United States
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Same here, I have emailed the support dji. 692401 Is my request/case number
IMG_1423.JPG
2017-8-17
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DJI Mindy
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fans3440b056 Posted at 2017-8-17 05:45
Same here, I have emailed the support dji. 692401 Is my request/case number

Local email team should have replied your email, please check.
2017-8-17
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Bupitz
lvl.1
Flight distance : 377648 ft
Romania
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Same probleme here. When I unmounted the propeller protection I messed the LED cover.
I also emailed the DJI support. Case 697233.

2017-8-20
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djiuser_7UWjjfp
New
Austria
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I have the same problem. I unmounted my propeller protection and broke one of the LED covers. Is there a way to buy a new one and fix it myself or how can i get that fixed as soon as possible?

Regards
Christian
2017-8-20
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DJI Mindy
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Bupitz Posted at 2017-8-20 05:27
Same probleme here. When I unmounted the propeller protection I messed the LED cover.
I also emailed the DJI support. Case 697233.
[view_image]

Did the drone ever be crashed? It seems that the LED cover base was damaged instead of LED cover. I'm afraid the drone will need to be sent in for repair.
Please provide us the serial number and the case number when you get that.
2017-8-20
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DJI Mindy
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djiuser_7UWjjfp Posted at 2017-8-20 17:13
I have the same problem. I unmounted my propeller protection and broke one of the LED covers. Is there a way to buy a new one and fix it myself or how can i get that fixed as soon as possible?

Regards

Sorry for that, please send email to support.eu@dji.com, support will help to check if there is LED cover in stock at the moment.
2017-8-20
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Bupitz
lvl.1
Flight distance : 377648 ft
Romania
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DJI Mindy Posted at 2017-8-20 18:41
Did the drone ever be crashed? It seems that the LED cover base was damaged instead of LED cover. I'm afraid the drone will need to be sent in for repair.
Please provide us the serial number and the case number when you get that.

Hi Mindy.

The drone never crashed. I used it two times with the propeller guards then I decided to unmount them, 2 of them came out easier, two with some sort of resistance and one of the propeller guards came out with the cover base attached to it (broken).

As I see this is a common problem

Bogdan
2017-8-20
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DJI Mindy
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Bupitz Posted at 2017-8-20 23:06
Hi Mindy.

The drone never crashed. I used it two times with the propeller guards then I decided to unmount them, 2 of them came out easier, two with some sort of resistance and one of the propeller guards came out with the cover base attached to it (broken).

Sorry to read on that, support will reply your email for further resolution, please PM me your case number when you get it.
2017-8-21
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Bupitz
lvl.1
Flight distance : 377648 ft
Romania
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What a customer support! Unreal!

PreSales2.DE (Support)
8月21日 18:10 CST

Hello,

here is a link where you can find a dealer with your postal code.
http://www.dji.com/where-to-buy

BR

Best Regards,
Technical Support
DJI GmbH
2017-8-21
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djiuser_7UWjjfp
New
Austria
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DJI Mindy Posted at 2017-8-20 18:43
Sorry for that, please send email to , support will help to check if there is LED cover in stock at the moment.

Hi Mindy,

thank you for your answer. So the LED cover can be bought? Is there a guide how to install the new one instead of the broken one? Is it possible to fix it myself?

Regards
Christian
2017-8-21
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Bupitz
lvl.1
Flight distance : 377648 ft
Romania
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Hi Christian,

Here a useful link on how to change the cover: https://www.rcgeeks.co.uk/blog/dji-spark-teardown-whats-inside
It is a 5 minute work to change that but I don't know if it doesn't void the warranty.

The spare part costs 2$ on Ebay.

I hope I don't have to send my Spark to repair for this operation :|

Regards!

Bogdan
2017-8-21
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Bupitz
lvl.1
Flight distance : 377648 ft
Germany
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HEllo.

The question is still not answered. Can we buy that part somewhere in Europe?
Nobody wants to send their drone for a repair that takes 5 minutes and wait for the drone to be shipped back after 1 month when the summer is over!

Bogdan
2017-8-22
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DJI Mindy
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Flight distance : 7 ft
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Bupitz Posted at 2017-8-22 02:31
HEllo.

The question is still not answered. Can we buy that part somewhere in Europe?

Bupitz, if local support replied like that, that means there is no LED cover in stock at the moment, we are unable to send one to you.
Please click the link support provided to contact dealer to see if they have it in stock.
2017-8-22
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JohnnyL
lvl.1
United Kingdom
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I have the same problem. I unmounted my propeller protection and broke one of the LED covers. Don't uses any force, very gentle as my drone is only 2 weeks old and flew twice, never crashed. I am not a bit worried on the quality of the spark. Emailed support, waiting for reply. Will dji support me and send me a replacement led cover ring so I can replace it myself? I hope so.
2017-8-22
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DJI Mindy
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Flight distance : 7 ft
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JohnnyL Posted at 2017-8-22 11:28
I have the same problem. I unmounted my propeller protection and broke one of the LED covers. Don't uses any force, very gentle as my drone is only 2 weeks old and flew twice, never crashed. I am not a bit worried on the quality of the spark. Emailed support, waiting for reply. Will dji support me and send me a replacement led cover ring so I can replace it myself? I hope so.

Sorry for this situation, Johnny, it depends on if there is LED cover in stock in local facility at present, support will help to confirm, please wait patiently for their reply, thanks.
2017-8-22
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Bupitz
lvl.1
Flight distance : 377648 ft
Romania
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There is none in Romania at least. I also checked websites in Germany and UK. No spare parts available.
I can understand that resellers or distributors to miss parts, but when so many users have the same problem, I would have expected that DJI would ship ASAP some of that missing parts in Europe via Air.

As you can see there are already several users who did nothing wrong in my opinion but their aircraft went broken because of the construction of the product (propeller guards or aircraft base) and all you can say is to have patience.

I'm lucky that I can still fly with my Spark even if that piece is broken, but I don't trust it 100% and I check it well before every flight... and btw ... mine is 3 days old!
2017-8-22
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JohnnyL
lvl.1
United Kingdom
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DJI Mindy Posted at 2017-8-22 19:54
Sorry for this situation, Johnny, it depends on if there is LED cover in stock in local facility at present, support will help to confirm, please wait patiently for their reply, thanks.

Thank you for your reply. I look forward to here from someone on this.
2017-8-26
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fansf11d182e
lvl.1
Flight distance : 2717274 ft
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United States
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Have been waiting to hear of any reply since late June regarding my LED cover. I am truly disappointed in the Spark. it's jerky so the video is useless to me, and the video lag makes it useless for any fun fpv flying.
cas-748472-c1r7w4
2017-8-31
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DJI Mindy
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Flight distance : 7 ft
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fansf11d182e Posted at 2017-8-31 15:36
Have been waiting to hear of any reply since late June regarding my LED cover. I am truly disappointed in the Spark. it's jerky so the video is useless to me, and the video lag makes it useless for any fun fpv flying.
cas-748472-c1r7w4

This case is about LED cover, I've seen the last update is the cover is not available in local team, I will help to confirm again. For the image transmission quality,could you please help us to do the troubleshooting?
1. What is the mobile device you are using?  Whether the flight distance is larger than the flight height.
2. Check whether the Bluetooth device, such as Bluetooth watch, etc. is wore. If yes, the image transmission may be interfered.
3. Check whether the 5.8 GHz frequency brand is used. The interference is small and the aircraft can fly farther.

The videos from SD card are jerky too? Could you please upload several short clips to Dropbox and post the link here? We will help to check, thanks.
2017-8-31
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fansa4f8c506
New
Flight distance : 44603 ft
Netherlands
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have the same problem, did you find it?
2017-9-1
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DJI Mindy
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Flight distance : 7 ft
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fansa4f8c506 Posted at 2017-9-1 08:22
have the same problem, did you find it?

The LED damaged or lost too? Have you contacted our support for assistance?
2017-9-3
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