Hello,


I have a DJI Phantom 3 Professional.  When I found out that DJI offered DJI Care I was interested in getting it on my Phantom.  I E-Mailed DJI and they made me make a video showing the craft works and was operational.  I went and sent the email in for verification so I could purchase the DJI care.  I bought my Phantom 3 new from Best Buy and have been the only owner.  DJI did do some warranty work for it back in January of 2017.  When I sent in the video they said my serial numbers did not match up.  I took a picture of my box with the serial numbers and the drone and the serial numbers and they all matched.  I sent that information again and they refused me again even though I provided proof it was a mistake on there end?!?!?!?  What can I do or who can I talk to that will listen to me?!?! Anyone had this issue before.  It shouldnt be this hard to try and give them money.

Hello,


I have a DJI Phantom 3 Professional.  When I found out that DJI offered DJI Care I was interested in getting it on my Phantom.  I E-Mailed DJI and they made me make a video showing the craft works and was operational.  I went and sent the email in for verification so I could purchase the DJI care.  I bought my Phantom 3 new from Best Buy and have been the only owner.  DJI did do some warranty work for it back in January of 2017.  When I sent in the video they said my serial numbers did not match up.  I took a picture of my box with the serial numbers and the drone and the serial numbers and they all matched.  I sent that information again and they refused me again even though I provided proof it was a mistake on there end?!?!?!?  What can I do or who can I talk to that will listen to me?!?! Anyone had this issue before.  It shouldnt be this hard to try and give them money.

Could you please PM me the serial number of your aircraft and gimbal？And email ticket number as well? We will help to look into the status, thanks.