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Repair progress / DJI care after repair
144 3 2017-8-2 06:20:13
lion v2
lvl.1
Flight distance : 3802
Spain
Offline

Hello to everyone !

I've sent my Mavic pro for repair, it was delivered to Dji europe on friday morning:

"Delivered On:
Friday,  28/07/2017 at 10:18

Left At:
Dock

Received By:
MARLON"

Since then, I had not recived any kind of update/actualization by Dji. I would like to have more information about the status of my drone.

Also, I have not been able to find if after I got my drone repaired I will be able to purchase the DJI care ?

My case number is: CAS-781489-H6Z1X3


Thanks !

PD: I attached one of the shots I've done with that beauty




beach shot

beach shot
2017-8-2 06:20:13
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DJI Mindy
Administrator
China
Offline

It usually takes 1-5 business days to unpackage and record the drone in our system, I will help to expedite the process.
When you receive the drone, please send email to djicare@dji.com with serial number and the case number, my colleague will guide you to purchase DJI Care Refresh.
By the way, great shot, we are glad you enjoy it.
2017-8-2 18:16:54
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lion v2
lvl.1
Flight distance : 3802
Spain
Offline

DJI Mindy Posted at 2017-8-2 18:16
It usually takes 1-5 business days to unpackage and record the drone in our system, I will help to expeditethe process.
When you receive the drone, please send email to  with serial number and the case number, my colleague will guide you to purchase DJI Care Refresh.
By the way, great shot, we are glad you enjoy it.

Just recieved the quotation, the whole process has been quick.
Thanks
2017-8-4 06:15:27
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DJI Mindy
Administrator
Japan
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lion v2 Posted at 2017-8-4 06:15
Just recieved the quotation, the whole process has been quick.
Thanks

That's great, hope everything keeps going smoothly.
Please keep me update if you need further assistance.
2017-8-5 20:16:39
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