Please select Into the mobile phone version | Continue to access the computer ver.
DOA Battery from DJI
133 6 2017-8-2 13:42:59
Dog Man
lvl.2
United States
Offline

Case Number:  CAS-736173-F6F2Z6  
Received battery today, Tracking# 1ZE80E40248077487, SN# 082AD620310DJS, waited 5-weeks for this 2-months old battery


AND IT IS DOA, battery will not stay power on, will not charge, I own 2 other DJI drone, I know how to power on and charge batteries.


Can not wait another 5-weeks for a battery, need this replaced ASAP

Need Help

2017-8-2 13:42:59
Use props
Dog Man
lvl.2
United States
Offline

DOA BNATTERY
2017-8-2 15:18:29
Use props
DJI Mindy
Administrator
Japan
Offline

This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been caused.
I have escalated this issue to local designated department to follow up, we will have someone to contact you about next resolution soon, appreciate your patience.
2017-8-2 19:18:38
Use props
Dog Man
lvl.2
United States
Offline

DJI Mindy Posted at 2017-8-2 19:18
This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been caused.
I have escalated this issue to local designated department to follow up, we will have someone to contact you about next resolution soon, appreciate your patience.

Mindy we need you in Logistics, and then we would not have any problems, who every is running it
should be let go, must be the boss's son.
Thanks for the FAST RESPONSE..............
2017-8-3 04:32:13
Use props
DJI Mindy
Administrator
China
Offline

Dog Man Posted at 2017-8-3 04:32
Mindy we need you in Logistics, and then we would not have any problems, who every is running it
should be let go, must be the boss's son.
Thanks for the FAST RESPONSE..............

Shipping label will be sent to you with 1-2 business day, please note your email, local repair team will take good care of it when it arrives, please keep me updated if you need further assistance.
2017-8-3 19:45:01
Use props
Dog Man
lvl.2
United States
Offline

DJI Mindy Posted at 2017-8-3 19:45
Shipping label will be sent to you with 1-2 business day, please note your email, local repair team will take good care of it when it arrives, please keep me updated if you need further assistance.

Thanks to Mindy & Thomas again, DJI needs more people like you two..........
2017-8-4 05:39:02
Use props
DJI Mindy
Administrator
Japan
Offline

Dog Man Posted at 2017-8-4 05:39
Thanks to Mindy & Thomas again, DJI needs more people like you two..........

It's our duty to help customers out, you are welcome.
Thanks for your support to DJI products.
2017-8-5 20:14:04
Use props
You need to log in before you can reply Login | Register now

Credit Rules

Close

DJI RecommendsPrevious /1 Next