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Which address is correct?
269 7 2017-8-4 03:45:42
luc4s
lvl.2
Flight distance : 42552
Poland
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I wanna send my Mavic do DJI Service. Yesterday I filled RMA and got address: Bijdorp-Oost 6, 2992LA, Barendrecht, The Netherlands and info, that DJI send me UPS label.
Today I received an email where is return address:
DJI Europe Bv.

RMA department

Daelderweg 21

6361 HK NUTH

The Netherlands


and nothing about UPS labels. There is only info that I sould use courier services such as FedEx, DHL, EMS, SF Express.


I am from Poland. Which address is correct? I know that previous DJI had Service in Germany.


2017-8-4 03:45:42
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DJI Susan
Administrator
China
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Actually, we have repair service center both in Netherlands and Germany. You can find the information from our website: http://www.dji.com/service/repair/centers

Could you PM me your case number? I'd like to check the exact status.
Repair Service center.png
2017-8-4 04:37:08
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luc4s
lvl.2
Flight distance : 42552
Poland
Offline

Ok, but I got two addresses in Netherlands and I am not sure where to send my Mavic.
2017-8-4 06:08:21
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DJI Mindy
Administrator
Japan
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luc4s Posted at 2017-8-4 06:08
Ok, but I got two addresses in Netherlands and I am not sure where to send my Mavic.

Since you are from Poland, it is supposed to be covered by Germany official service center. Please leave us with the case number, I will help to check the status. Thanks.
2017-8-5 18:53:31
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luc4s
lvl.2
Flight distance : 42552
Poland
Offline

DJI Mindy Posted at 2017-8-5 18:53
Since you are from Poland, it is supposed to be covered by Germany official service center. Please leave us with the case number, I will help to check the status. Thanks.

Mindy, I sent it to Netherlands as DJI wrote me in email:

Thank you for contacting DJI Support.
Your Case Number is:  CAS-862041-Y3J3W4 
With this, please send your unit to our office:

DJI Europe Bv.
RMA department
Daelderweg 21
6361 HK NUTH
The Netherlands


Yesterday courier DPD delivered my package. I can't see yet that you received it on your repair status page
2017-8-11 02:42:32
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DJI Mindy
Administrator
China
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luc4s Posted at 2017-8-11 02:42
Mindy, I sent it to Netherlands as DJI wrote me in email:

Thank you for contacting DJI Support.

I see, it was delivered to our authorized repair center, it usually takes 1-5 business days for unpackaging and recording the info in our system.
Please leave us with the shipping label, I will update in our system.
2017-8-11 04:02:26
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aramis74
lvl.1
Switzerland
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Hi Mindy

I also have to send my DJI Spark to the repair center in the Netherlands.

During the process on repair.dji.com I got 2 dfifferent addresses:

DJI Europe Bv.
RMA department
Daelderweg 21
6361 HK NUTH
The Netherlands

AND

DJI repair dept
Bijdorp-Oost 6
2992LA, Barendrecht
The Netherlands

Which address is the correct one?
On the website http://www.dji.com/service/repair/centers no address can be found... :-)

Thanks in advance.
Kind regards
Oliver



2017-9-18 06:40:56
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DJI Mindy
Administrator
Japan
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aramis74 Posted at 2017-9-18 06:40
Hi Mindy

I also have to send my DJI Spark to the repair center in the Netherlands.

Did you start a case number? Both two addresses are right, but they are two different repair centers.
If not, please fill in online repair request here and provide us the case number, we will help to see which address you should sent to.
2017-9-18 20:38:02
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