JohnGrant Posted at 2017-8-6 07:42
Been using iPhone 7+ and IPad Pro 9.7inch, both with 256gb memory no issues 14 flights. Might be a memory size issue, just guessing but seams more like an Android compatibility issue. Hope all get answers soon.

You can't say it's an Android compatibility issue since there are different models running different Android OS versions as well. And since some models have not experienced issues, it seems more appropriate to say, some Samsung models are having an issue. My HTC U11 is having no problems with the app.

Pumavic Posted at 2017-8-6 09:45
You can't say it's an Android compatibility issue since there are different models running different Android OS versions as well. And since some models have not experienced issues, it seems more appropriate to say, some Samsung models are having an issue. My HTC U11 is having no problems with the app.

NO ! and next time read the all topic !

Asus and Huawei are not samsung ! copy ?

Micronx Posted at 2017-8-6 10:04
NO ! and next time read the all topic !

Asus and Huawei are not samsung ! copy ?

Yes! I read the all topic!! lol... Samsung users like how many??? A lot...

My comment stands, you cannot say it's an "Android issue", copy?

Pumavic Posted at 2017-8-6 10:21
Yes! I read the all topic!! lol... Samsung users like how many??? A lot...

My comment stands, you cannot say it's an "Android issue", copy?

Read again, again and again !!

Several reports with different brands: Asus, Huawei, Samsung and including an IPHONE 6.

And your bright conclusion is "some Samsung models are having an issue"
Ok, I give up !

Let me just try to explain the part of "Samsung users like how many ??? A lot ..."
Http://www.idc.com/promo/smartphone-market-share/vendor

Micronx Posted at 2017-8-6 10:44
Read again, again and again !!

Several reports with different brands: Asus, Huawei, Samsung and including an IPHONE 6.

Hmm, so it's definitely not an Android issue since we have an Iphone 6 having problems too, okay cool.

Be sure to rate and review DJI Go4 in the Android app store. Don't know what else will motivate DJI to employ effective software quality assurance practices. Releasing buggy software has been an issue for at least nine months and there's zero sign of improvement or willingness to improve.

Senorpablo Posted at 2017-8-6 11:31
Be sure to rate and review DJI Go4 in the Android app store. Don't know what else will motivate DJI to employ effective software quality assurance practices. Releasing buggy software has been an issue for at least nine months and there's zero sign of improvement or willingness to improve.

i guess that they don't know what is meaning of "quality assurance practices"

Pumavic Posted at 2017-8-6 09:45
You can't say it's an Android compatibility issue since there are different models running different Android OS versions as well. And since some models have not experienced issues, it seems more appropriate to say, some Samsung models are having an issue. My HTC U11 is having no problems with the app.

The same could hold for different IOS versions. But thats not the real issue here is it. Just have a look at the app ratings over time, not mentioning the latest update in particular. Amd I'm not talking just Android here.

Whatever is the rootcause, it would be good for DJI the come forward with a public statement and this site is the perfect platform for it,

Cheers

Hmmm what are the new updates in regards 4.1.5 ? I am not upgrading until it is safe to do so. (we haven't yet received this here in AU)

Downloaded DJI Go 4 on my GFs Iphone 7. Flew 22 minutes with app not crashing. My S7 will crash after about 7 minutes of flying

fansd5cbbf03 Posted at 2017-8-6 18:24
Downloaded DJI Go 4 on my GFs Iphone 7. Flew 22 minutes with app not crashing. My S7 will crash after about 7 minutes of flying

Could you please provide the details below for further analysis?
1. Operations before and when the Android device crashes
2. Aircraft model
3. Android version number
4. DJI GO app’s version number (shown under Settings of Me in the app)
5. Crash log, ( You can find it in mobile device/SD card/DJI/dji.pilot/LOG/CRASH)

fansd5cbbf03 Posted at 2017-8-5 12:16
My S7 edge crashes to

Could you please also provide the details below for analysis?
1. Operations before and when the Android device crashes
2. Aircraft model
3. Android version number
4. DJI GO app’s version number (shown under Settings of Me in the app)
5. Crash log, ( You can find it in mobile device/SD card/DJI/dji.pilot/LOG/CRASH)

EastyT Posted at 2017-8-5 12:35
Mine too, since March S7 edge

Could you please also provide me the details which I mentioned in the above post for analysis? We appreciate it.

Hi
Random crashes with DJI GO 4  V4.1.5 on Samsung galaxy S7 edge  (sometimes works about 30 secs, but often crashes instantly on startup.)
Seems to work a bit better on the IOS devices I have tried, but signal still lost app  after a while( latest update on IOS)
Had zero problems with disconnections on the previous version of the Go App..

The above mentioned problems applies to both my Spark and my Mavic with the latest firmwares.

/Jonas

DJI Diana Posted at 2017-8-6 21:17
Could you please also provide the details below for analysis?
1. Operations before and when the Android device crashes
2. Aircraft model

1 the DJi GO 4 app 4.1.5 crashes as soon as the aircraft comes online too. Order of operation, switch on phone. Start up RC controller, lauch app. All is fine. Switch on Mavic, immediate crash to crash within 10 secs at most.
2. Mavic (bought 7 days ago)
3. Android version 7.0 (phone bought 7 days ago to be able to fly Mavic)
4. DJI GO 4 app version 4.1.5 (no crash for v4.1.3 and v4.1.4)
5. New to android. Need to figure out how to access the phone's SD card. Will take longer.

Thx for looking into the issue Diana. Cheers

never fly faste Posted at 2017-8-7 00:30
1 the DJi GO 4 app 4.1.5 crashes as soon as the aircraft comes online too. Order of operation, switch on phone. Start up RC controller, lauch app. All is fine. Switch on Mavic, immediate crash to crash within 10 secs at most.
2. Mavic (bought 7 days ago)
3. Android version 7.0 (phone bought 7 days ago to be able to fly Mavic)

Thank you for your info, waiting for the crash log. Besides, please also tell me what mobile device are you using? Just checked your previous post, I didn't find the model number of your phone, I am sorry if I missed it.

DJI Diana Posted at 2017-8-7 00:49
Thank you for your info, waiting for the crash log. Besides, please also tell me what mobile device are you using? Just checked your previous post, I didn't find the model number of your phone, I am sorry if I missed it.

I'm using a Samsung s7

As for the crash log, found it. Now I need to figure out how to upload a file here.

never fly faste Posted at 2017-8-7 00:54
I'm using a Samsung s7

As for the crash log, found it. Now I need to figure out how to upload a file here.

When I posted the copy past txt file the forum kicks me out and ask to register again. Don't get it. Any other way to upload a crash file?

never fly faste Posted at 2017-8-7 01:04
When I posted the copy past txt file the forum kicks me out and ask to register again. Don't get it. Any other way to upload a crash file?

Please upload it to the Dropbox, then post a link here so I can download it from Dropbox.

DJI Diana Posted at 2017-8-7 01:10
Please upload it to the Dropbox, then post a link here so I can download it from Dropbox.

=====    Device Info    =====
manufacture:samsung
product:heroltexx
model:SM-G930F
version:NRD90M.G930FXXS1DQG9
android version:7.0
sdk version:24
=====    App Info    =====
versionCode:1025474
versionName:4.1.5
=====    Crash    =====
net.sqlcipher.database.SQLiteException: no such column: id: , while compiling: SELECT * FROM airmap_geofence_infos ORDER BY id LIMIT 0,2000
    at net.sqlcipher.database.SQLiteCompiledSql.native_compile(Native Method)
    at net.sqlcipher.database.SQLiteCompiledSql.compile(SourceFile:91)
    at net.sqlcipher.database.SQLiteCompiledSql.<init>(SourceFile:64)
    at net.sqlcipher.database.SQLiteProgram.<init>(SourceFile:89)
    at net.sqlcipher.database.SQLiteQuery.<init>(SourceFile:48)
    at net.sqlcipher.database.SQLiteDirectCursorDriver.query(SourceFile:60)
    at net.sqlcipher.database.SQLiteDatabase.rawQueryWithFactory(SourceFile:1867)
    at net.sqlcipher.database.SQLiteDatabase.rawQuery(SourceFile:1785)
    at dji.thirdparty.afinal.b.d(SourceFile:792)
    at dji.thirdparty.afinal.b.a(SourceFile:754)
    at dji.midware.data.forbid.db.FlyfrbBaseDbManager.getDataAroundSlow(SourceFile:420)
    at dji.midware.data.forbid.db.FlyfrbPolygonMainDbManager.getNearFlyforbidArea(SourceFile:214)
    at dji.midware.data.forbid.DJIFlyForbidController.generateCheckList(SourceFile:425)
    at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyForbidArea(SourceFile:499)
    at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyfrbAreaOpReloadDb(SourceFile:479)
    at dji.pilot.flyforbid.d.a(SourceFile:268)
    at dji.pilot.flyforbid.d$1.handleMessage(SourceFile:144)
    at android.os.Handler.dispatchMessage(Handler.java:98)
    at android.os.Looper.loop(Looper.java:154)
    at android.os.HandlerThread.run(HandlerThread.java:61)


This is the first crash log..more to follow..uploading from PC

=====        Device Info        =====
manufacture:samsung
product:heroltexx
model:SM-G930F
version:NRD90M.G930FXXS1DQG9
android version:7.0
sdk version:24
=====        App Info        =====
versionCode:1025474
versionName:4.1.5
=====        Crash        =====
net.sqlcipher.database.SQLiteException: no such column: id: , while compiling: SELECT * FROM airmap_geofence_infos ORDER BY id LIMIT 0,2000
        at net.sqlcipher.database.SQLiteCompiledSql.native_compile(Native Method)
        at net.sqlcipher.database.SQLiteCompiledSql.compile(SourceFile:91)
        at net.sqlcipher.database.SQLiteCompiledSql.<init>(SourceFile:64)
        at net.sqlcipher.database.SQLiteProgram.<init>(SourceFile:89)
        at net.sqlcipher.database.SQLiteQuery.<init>(SourceFile:48)
        at net.sqlcipher.database.SQLiteDirectCursorDriver.query(SourceFile:60)
        at net.sqlcipher.database.SQLiteDatabase.rawQueryWithFactory(SourceFile:1867)
        at net.sqlcipher.database.SQLiteDatabase.rawQuery(SourceFile:1785)
        at dji.thirdparty.afinal.b.d(SourceFile:792)
        at dji.thirdparty.afinal.b.a(SourceFile:754)
        at dji.midware.data.forbid.db.FlyfrbBaseDbManager.getDataAroundSlow(SourceFile:420)
        at dji.midware.data.forbid.db.FlyfrbPolygonMainDbManager.getNearFlyforbidArea(SourceFile:214)
        at dji.midware.data.forbid.DJIFlyForbidController.generateCheckList(SourceFile:425)
        at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyForbidArea(SourceFile:499)
        at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyfrbAreaOpReloadDb(SourceFile:479)
        at dji.pilot.flyforbid.d.a(SourceFile:268)
        at dji.pilot.flyforbid.d$1.handleMessage(SourceFile:144)
        at android.os.Handler.dispatchMessage(Handler.java:98)
        at android.os.Looper.loop(Looper.java:154)
        at android.os.HandlerThread.run(HandlerThread.java:61)

=====        Device Info        =====
manufacture:samsung
product:heroltexx
model:SM-G930F
version:NRD90M.G930FXXS1DQG9
android version:7.0
sdk version:24
=====        App Info        =====
versionCode:1025474
versionName:4.1.5
=====        Crash        =====
net.sqlcipher.database.SQLiteException: no such column: id: , while compiling: SELECT * FROM airmap_geofence_infos ORDER BY id LIMIT 0,2000
        at net.sqlcipher.database.SQLiteCompiledSql.native_compile(Native Method)
        at net.sqlcipher.database.SQLiteCompiledSql.compile(SourceFile:91)
        at net.sqlcipher.database.SQLiteCompiledSql.<init>(SourceFile:64)
        at net.sqlcipher.database.SQLiteProgram.<init>(SourceFile:89)
        at net.sqlcipher.database.SQLiteQuery.<init>(SourceFile:48)
        at net.sqlcipher.database.SQLiteDirectCursorDriver.query(SourceFile:60)
        at net.sqlcipher.database.SQLiteDatabase.rawQueryWithFactory(SourceFile:1867)
        at net.sqlcipher.database.SQLiteDatabase.rawQuery(SourceFile:1785)
        at dji.thirdparty.afinal.b.d(SourceFile:792)
        at dji.thirdparty.afinal.b.a(SourceFile:754)
        at dji.midware.data.forbid.db.FlyfrbBaseDbManager.getDataAroundSlow(SourceFile:420)
        at dji.midware.data.forbid.db.FlyfrbPolygonMainDbManager.getNearFlyforbidArea(SourceFile:214)
        at dji.midware.data.forbid.DJIFlyForbidController.generateCheckList(SourceFile:425)
        at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyForbidArea(SourceFile:499)
        at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyfrbAreaOpReloadDb(SourceFile:479)
        at dji.pilot.flyforbid.d.a(SourceFile:268)
        at dji.pilot.flyforbid.d$1.handleMessage(SourceFile:144)
        at android.os.Handler.dispatchMessage(Handler.java:98)
        at android.os.Looper.loop(Looper.java:154)
        at android.os.HandlerThread.run(HandlerThread.java:61)

they all look the same...trying to found one more that might be different


=====        Device Info        =====
manufacture:samsung
product:heroltexx
model:SM-G930F
version:NRD90M.G930FXXS1DQG9
android version:7.0
sdk version:24
=====        App Info        =====
versionCode:1025474
versionName:4.1.5
=====        Crash        =====
net.sqlcipher.database.SQLiteException: no such column: id: , while compiling: SELECT * FROM airmap_geofence_infos ORDER BY id LIMIT 0,2000
        at net.sqlcipher.database.SQLiteCompiledSql.native_compile(Native Method)
        at net.sqlcipher.database.SQLiteCompiledSql.compile(SourceFile:91)
        at net.sqlcipher.database.SQLiteCompiledSql.<init>(SourceFile:64)
        at net.sqlcipher.database.SQLiteProgram.<init>(SourceFile:89)
        at net.sqlcipher.database.SQLiteQuery.<init>(SourceFile:48)
        at net.sqlcipher.database.SQLiteDirectCursorDriver.query(SourceFile:60)
        at net.sqlcipher.database.SQLiteDatabase.rawQueryWithFactory(SourceFile:1867)
        at net.sqlcipher.database.SQLiteDatabase.rawQuery(SourceFile:1785)
        at dji.thirdparty.afinal.b.d(SourceFile:792)
        at dji.thirdparty.afinal.b.a(SourceFile:754)
        at dji.midware.data.forbid.db.FlyfrbBaseDbManager.getDataAroundSlow(SourceFile:420)
        at dji.midware.data.forbid.db.FlyfrbPolygonMainDbManager.getNearFlyforbidArea(SourceFile:214)
        at dji.midware.data.forbid.DJIFlyForbidController.generateCheckList(SourceFile:425)
        at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyForbidArea(SourceFile:499)
        at dji.midware.data.forbid.DJIFlyForbidController.checkNearFlyfrbAreaOpReloadDb(SourceFile:479)
        at dji.pilot.flyforbid.d.a(SourceFile:268)
        at dji.pilot.flyforbid.d$1.handleMessage(SourceFile:144)
        at android.os.Handler.dispatchMessage(Handler.java:98)
        at android.os.Looper.loop(Looper.java:154)
        at android.os.HandlerThread.run(HandlerThread.java:61)

Hi Diana

Seems they are all identical....point is that the time to crash seems to differ.

Do you need any other log files?

never fly faste Posted at 2017-8-7 01:34
Hi Diana

Seems they are all identical....point is that the time to crash seems to differ.

Sorry,  could you please upload the log files to the Dropbox, then post a link here so I can download them? We need the TXT. file directly, which you provided may hard to analyze.

Crashlogs attached as zip

Never fly faste Posted at 2017-8-7 02:17
Crashlogs attached as zip

And as rar as the forum can not read zip when I click it

Never fly faste Posted at 2017-8-7 02:16
And as rar as the forum can not read zip when I click it

Got it, thank you so much, I've forwarded it our engineers for analysis, will let you know once I got a reply from them.

May I suggest someone from the tech team us a S7 with Dji Go version 4.1.5.

It will most probably crash non stop. The app has a problem. Seems obvopus reading the thread. Someone of the support asked me to.... Format my SD card. We found the solution. Rollbzck to 4.1.4. So Dji you should first acknowledge the problem in the app. Then rollback the app. Then look for the problem.

My tablet and S8 both crashed and aircraft disconnected DJI time to step and fix this asap

Just by mere glancing at exception errors of the posted crash log, the latest v4.1.5 forgot to upgrade the existing sqlite3 database? Strange cause I didn't get this crash error on my Note3.

never fly faste Posted at 2017-8-6 13:54
The same could hold for different IOS versions. But thats not the real issue here is it. Just have a look at the app ratings over time, not mentioning the latest update in particular. Amd I'm not talking just Android here.

Whatever is the rootcause, it would be good for DJI the come forward with a public statement and this site is the perfect platform for it,

Yes, I was going to add that part about IOS, obviously not as many models, but yes a few different OS versions. It seems to me that because IOS is pretty cut and dry without a lot of extra layers, lends to being more stable. I did go through the Android reviews and not all the 1-2 stars state which model they have. Although there are a bunch of Samsung devices and they are notorious for having heavy UI layers that bog down the system. This is a huge reason why many will not buy a Samsung device. Then again, there are some Pixels that were having problems as well. That is stock OS, but who knows if they are rooted, modded, etc. Same as with any device, who knows what else they have loaded up that may be causing problems.   

DJI Diana Posted at 2017-8-6 21:22
Could you please also provide me the details which I mentioned in the above post for analysis? We appreciate it.

Diana, I appreciate your response.  I have provided this information 3 or more times and have been promised that the engineers would look into it.  That's the last I hear from support.  Your company has worn me down.  I have little fight left.

I just reinstalled DJI Go 4 flew about 7 mins and app crashed. Restart App crash after 7mins of flight. S7 Edge+. Iphone 7 works flawlessly. I hope DJI gets the bugs fixed real soon.

I have a xiaomi mi pad 3 and it ain't crashed once in 15 flights

414 is for android 415 is for iOS right?

Me too crash 4.1.5 with Huawei P10 Plus....

On http://www.apkmirror.com/apk/dji ... go-4-4-1-4-release/    there are two variant of DJI GO 4- ver 4.1.4 :
- dji.go.v4_4.1.4-1025428_minAPI19  and
- dji.go.v4_4.1.4-2025428_minAPI19

Which of the two variants do I need to download ?

Thank you

Sick of this app & tired of no feedback from DJI.

Most recent update made the app unusable.

Constant crashes, phone feels like its about to explode.

Not to mention the awful UI issues that were NOT present in the previous versions. Now the icons are huge, cant see all data (sats etc)

And dont get me started on the very worrying disconnects.

Really really poor from DJI.

I should mention, my phone is the Samsung S7 Edge

I guess no one read this forum????

DO NOT UPDATE IF YOUR AC IS WORKING FINE!  

It has been screwed up for the past 2 years. Every updates you get screwed worse then the previous update.

PEOPLE... DO NOT UPDATE!