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DJI GO 4.1.5 constantly crashes
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MartinD21
lvl.1
Flight distance : 506089 ft
Canada
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I have the same problems with my iPhone 7 Plus... Since the last update, during a flight, the app crash often!
2017-8-7
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elg93337
lvl.1
Flight distance : 57484 ft
United States
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I've been having issues with my DJI GO 4 App (v4.1.5 (Build 2952)) crashing and causing soft resets on my iPhone 6 Plus (iOS 10.3.3 (14G60)).
I pulled the attached crash dump today which looks like a client callback thread is raising the dreaded gpus_ReturnGuiltyForHardwareRestart, and I noted the mobile CPU was spiked just before reset.  These seems like it is a common type of issue with utilizing OpenGLES and frame buffers. Can anyone in dev take a peek and possibly see if something isn't being disposed or finalized correctly?  
Thanks!

DJIGO415_08062017crash.zip

19.47 KB, Down times: 6

Zipepd Crash File

2017-8-7
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DJI Diana
Administrator
Flight distance : 2408 ft

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EastyT Posted at 2017-8-7 12:55
Diana, I appreciate your response.  I have provided this information 3 or more times and have been promised that the engineers would look into it.  That's the last I hear from support.  Your company has worn me down.  I have little fight left.

Sorry for this, all of the info (the data and feedbacks)  we collected from the customers are forwarded to our engineers, it may hard to realize everyone's requires, but we are looking into all of the info and doing our best to make everything better for most of you. Hope you can understand. We appreciate the feedbacks of you all.
2017-8-8
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adfp_88
lvl.1

Hong Kong
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hi, it is fixed.just upgrade the latest app! thanks.
2017-8-8
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cho7
lvl.3
France
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adfp_88 Posted at 2017-8-8 01:38
hi, it is fixed.just upgrade the latest app! thanks.

Nop, I'm still in 4.1.5 here, no update available in google play  (galaxy s7 edge)
2017-8-8
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Kalle2017
Second Officer
Flight distance : 987310 ft
Germany
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cho7 Posted at 2017-8-8 01:46
Nop, I'm still in 4.1.5 here, no update available in google play  (galaxy s7 edge)

The "new" build of version 4.1.5 is from the 2017-8-7.
2017-8-8
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Mrpete
lvl.1
Flight distance : 604068 ft
United States
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S7 user here, app crashes almost everytime I fly.   Only app open too.
2017-8-8
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greg.k
lvl.4
Flight distance : 2633698 ft
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Australia
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elg93337 Posted at 2017-8-7 21:31
I've been having issues with my DJI GO 4 App (v4.1.5 (Build 2952)) crashing and causing soft resets on my iPhone 6 Plus (iOS 10.3.3 (14G60)).
I pulled the attached crash dump today which looks like a client callback thread is raising the dreaded gpus_ReturnGuiltyForHardwareRestart, and I noted the mobile CPU was spiked just before reset.  These seems like it is a common type of issue with utilizing OpenGLES and frame buffers. Can anyone in dev take a peek and possibly see if something isn't being disposed or finalized correctly?  
Thanks!

If it helps for any IOS users, there is a process to rollback for IOS available....



This video shows the basic instructions or both Windows and OSX... But there was a supplement published later with additional tips



Hope that helps.
2017-8-8
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cho7
lvl.3
France
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Kalle2017 Posted at 2017-8-8 01:54
The "new" build of version 4.1.5 is from the 2017-8-7.

Different version but same versioning ? Hummmm... Well done DJI.

Anyway, still updated on 2017-08-04 here, so still AOG :-(
2017-8-8
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caesar14
lvl.3
Netherlands
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caesar14 Posted at 2017-8-6 03:29
Same problem. All worked fine untill update 4.1.5. Mavic Pro, Samsung a7, Android 6.0.1. Reinstalled, manually deleted all dji-folders,formatted  SD-card. Same problem: DJI Go 4 stops a few seconds after take off.

Problem solved with latest update FJI Go 4.
Thanx
2017-8-8
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DJI Diana
Administrator
Flight distance : 2408 ft

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Never fly faste Posted at 2017-8-7 02:16
And as rar as the forum can not read zip when I click it

Hi, our engineers replied you in the post 84#, please check it. This issue has been fixed, please try to remove the APP on your phone, then go to DJI official website to scan the QR code to download it again.
2017-8-8
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DJI Diana
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Flight distance : 2408 ft

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Mrpete Posted at 2017-8-8 03:33
S7 user here, app crashes almost everytime I fly.   Only app open too.

Please also try the method which I mentioned in the above post.
2017-8-8
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OwlPic
lvl.3
Flight distance : 26 ft
United States
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Spark
Added a 180° Pano capture mode and gimbal pitch tracking
Users can now set flight directions in QuickShot mode
Added a new gesture for video

Editor
Improved photo and video categorization
Added customizable opening titles and 4 transitions
Updated music library

General
Added support for Cendence
Users can now save cached videos to an SD card (with Android v5.0 or above)
Warning records are now categorized by aircraft type
2017-8-8
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Daytonarocket
lvl.4
Flight distance : 6680 ft
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Problem seems to be solved with the new version of the android app. No crashes so far. (S7 Edge)
2017-8-8
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OneVille
lvl.1
Flight distance : 49406 ft
Thailand
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I have a s8 + with android nougat, can't use it.alwyas crashes. I also have a S7 edge which was on android nougat too which crashed a lot but I wiped it and rolled back to android 6,since then never crashed once. The S 7 edge is now a dedicated spark monitor, nothing else running on it besides the necessary!
2017-8-8
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Angelo26
Second Officer
Flight distance : 799718 ft
Austria
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Didn´t help ............... DJI GO4 (as also with previous versions) still crashes on my Galaxy Note 4 (official DJI certified phone) which was wiped clean of any other app-stuff and resettet ............ I don´t remember any more how many times ....................... GO 4 still crappy and no improvements ................  
2017-8-8
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danieliew
New
Flight distance : 42844 ft
Malaysia
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I have a different issue. Just upgraded to 4.1.5 today on my Samsung Note 3 and my live video feed became super laggy. I'm using OTG and it worked fine on 4.1.4.
2017-8-9
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fans04596a5e
lvl.1
United States
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Impact on pro4 plus users?  See no reported issues with the DJI included-screen controller.
2017-8-17
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koe72
New
Flight distance : 36959 ft
Ireland
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I have an S6.  Since upgrading to android 7 I too can't use DJI Go 4.1.5 - it always crashes.
Has anyone here besides Daytonarocket tried the fix in post#91 and confirmed it fixes the issue; remove the APP on your phone, then go to DJI official website to scan the QR code to download it again.?
2017-8-17
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Kalle2017
Second Officer
Flight distance : 987310 ft
Germany
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Yes, the download fix it for me too.

2017-8-18
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ImHereToCrash
Captain
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Kalle2017 Posted at 2017-8-18 23:37
Yes, the download fix it for me too.

latest 4.1.5 update:

no issues with my iPad mini 2 (1GB ram and old apple A7 SoC from 2013's iPhone 5S) nor any issues with my GF's iPad Pro 9.7.  (only issue is DJi go has no offline maps on iOS)

however, Samsung S8 that im using on latest update of android availble to me (7.0.1), (us market variant) nothing but a crash fest, without aircraft connected, it will be rock solid. moment aircraft connects something happens and it crashes.  

my Moto G second gen i just found hidden away, which is now on android marshmellow, only 2GB or ram and very slow 16GB of storage built in (+slow and old 32GB micro SD card) and a terribly sluggish snapdragon 420 SoC i think it is.... it seems to work ok... however i not been able to fully test it since at the moment i have no aircraft and im waiting on amazon refunds to place my order for a Mavic Pro but i did get a few runs with it on my spark and it was ok...  but i did run it a handful of times and once in the DJi go 4 app, its fairly smooth and fast..aircraft connects and its fine and given the poor limitations of the phone.. im a bit baffled how that runs it so much better than my S8

long story short, im not sure where DJi's app runs into issues..  
2017-8-19
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greekpilot7
Flight distance : 613442 ft
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Germany
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i have the software 4.1.5 on my iPhone7 and a have the same problem with the crashes like you.
2017-10-29
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greekpilot7
Flight distance : 613442 ft
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Germany
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i have the software 4.1.5 on my iPhone7 and a have the same problem with the crashes like you.
2017-10-29
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greekpilot7
Flight distance : 613442 ft
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Germany
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habe auch das gleiche Problem mit meine iPhone 7 plus..
2017-10-29
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Aardvark
Captain
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greekpilot7 Posted at 2017-10-29 03:37
i have the software 4.1.5 on my iPhone7 and a have the same problem with the crashes like you.

The latest version is V4.1.15 is that what is causing you problems ?
2017-10-29
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Bill in Ohio
Second Officer
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MartinD21 Posted at 2017-8-7 17:27
I have the same problems with my iPhone 7 Plus... Since the last update, during a flight, the app crash often!

I have Samsung S7 and latest firmware v 01.03.10 and using app version 4.1.10 (2017/08/22) and it is stable and not had am app crash for over 30 flights at least.  So why are you still using 4.1.5?  The only thing I changed on my phone was display mode to basic and resolution to 1080 so that it uses less power/processing.  

It was also stable on the version the version prior.  
2017-10-29
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TroutboyNZ
Second Officer
Flight distance : 1726486 ft
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Aardvark Posted at 2017-10-29 04:12
The latest version is V4.1.15 is that what is causing you problems ?

I think he's dug up an old thread about an ancient Go4 app? Or he means .15... who knows!
2017-10-29
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Ex Machina
Captain
Flight distance : 1806362 ft
United States
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greekpilot7 Posted at 2017-10-29 03:37
i have the software 4.1.5 on my iPhone7 and a have the same problem with the crashes like you.

Sync your flight records, back up your cached vids if you want to save those, then delete and reinstall -- fixed it for me on my iPhone 7 running iOS 11.0.3. With the latest update I was crashing every time I tried to activate the controller (Enter the Device).
2017-10-29
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Rob8888
lvl.3
New Zealand
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Having major issues with Mini Ipad and P4P.  The crashes get worse and worse in number  - the app is unuseable after about 10 flights and 1000 RAW frames.  Starts with 1 crash a flight, and then up to 20+ crashes a flight as the day goes on.  Deleted the app and reinstalled, seemed fixed, then got progressively worse. Just deleted app again today and will see what happens.  Seems like it might be a memory thing as more photos are taken it gets worse and worse.  Making the use of the drone impossible - I'm really sick of this bug.
2017-11-15
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JohnGrant
lvl.1
Flight distance : 174921 ft
United Kingdom
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Pumavic Posted at 2017-8-6 09:45
You can't say it's an Android compatibility issue since there are different models running different Android OS versions as well. And since some models have not experienced issues, it seems more appropriate to say, some Samsung models are having an issue. My HTC U11 is having no problems with the app.

My comments were given as info. about what I was using WITHOUT issue. By comparison, Android has more instability issues than IOS regardless of the version. Any ISO issues would appear to be on older less powerful Apple phones/IPads.

Don’t tell me what I can and can’t say.

Give your advice, opinion or info. but keep your personal attacks to yourself.
2018-3-17
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Picanoc Jack
Captain
Flight distance : 10149541 ft
Canada
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for the last 2 days I have been having all kinds of problems with my Mavic pro, no GPS aircraft disconnected ,  will not respond to RTH,  drone is completely gone crazy,  I'm afraid to go more than 20 metres away from me,  now I have been informed that the reason is that my Sony experia aqua m4 is not compatible nor adequate for the DJI app,  apparently the problem would get worst and it did, can't wait for my ipad mini 4 to get here
2018-3-18
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dronybaloney
Captain
Flight distance : 24897940 ft
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Netherlands
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Wel i was using the ipad mini 4 also with my phantom 4 pro and now i cannot use it anymore properly due to videolag . It has an a8 chip in it and this one is apparantly too slow and cannot cope with the videotransmission. Still working with the maviic pro , but already notice more choppy videofeed than before. So the question is how long will it take before ipad mini 4 is slso unusable for mavic
2018-3-18
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