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DJI GO 4.1.5 constantly crashes
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3688 100 2017-8-5 09:36:24
MartinD21
lvl.1
Flight distance : 58618
Canada
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I have the same problems with my iPhone 7 Plus... Since the last update, during a flight, the app crash often!
2017-8-7 17:27:33
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elg93337
lvl.1
Flight distance : 17521
United States
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I've been having issues with my DJI GO 4 App (v4.1.5 (Build 2952)) crashing and causing soft resets on my iPhone 6 Plus (iOS 10.3.3 (14G60)).
I pulled the attached crash dump today which looks like a client callback thread is raising the dreaded gpus_ReturnGuiltyForHardwareRestart, and I noted the mobile CPU was spiked just before reset.  These seems like it is a common type of issue with utilizing OpenGLES and frame buffers. Can anyone in dev take a peek and possibly see if something isn't being disposed or finalized correctly?  
Thanks!

DJIGO415_08062017crash.zip

19.47 KB, Down times: 6

Zipepd Crash File

2017-8-7 21:31:14
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DJI Diana
Administrator
China
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EastyT Posted at 2017-8-7 12:55
Diana, I appreciate your response.  I have provided this information 3 or more times and have been promised that the engineers would look into it.  That's the last I hear from support.  Your company has worn me down.  I have little fight left.

Sorry for this, all of the info (the data and feedbacks)  we collected from the customers are forwarded to our engineers, it may hard to realize everyone's requires, but we are looking into all of the info and doing our best to make everything better for most of you. Hope you can understand. We appreciate the feedbacks of you all.
2017-8-8 01:21:50
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adfp_88
lvl.1
Canada
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hi, it is fixed.just upgrade the latest app! thanks.
2017-8-8 01:38:29
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cho7
lvl.2
France
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adfp_88 Posted at 2017-8-8 01:38
hi, it is fixed.just upgrade the latest app! thanks.

Nop, I'm still in 4.1.5 here, no update available in google play  (galaxy s7 edge)
2017-8-8 01:46:47
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Kalle2017
lvl.2
Germany
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cho7 Posted at 2017-8-8 01:46
Nop, I'm still in 4.1.5 here, no update available in google play  (galaxy s7 edge)

The "new" build of version 4.1.5 is from the 2017-8-7.
2017-8-8 01:54:04
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Mrpete
lvl.1
Flight distance : 1016
United States
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S7 user here, app crashes almost everytime I fly.   Only app open too.
2017-8-8 03:33:18
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greg.k
lvl.2
Flight distance : 459440
Australia
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elg93337 Posted at 2017-8-7 21:31
I've been having issues with my DJI GO 4 App (v4.1.5 (Build 2952)) crashing and causing soft resets on my iPhone 6 Plus (iOS 10.3.3 (14G60)).
I pulled the attached crash dump today which looks like a client callback thread is raising the dreaded gpus_ReturnGuiltyForHardwareRestart, and I noted the mobile CPU was spiked just before reset.  These seems like it is a common type of issue with utilizing OpenGLES and frame buffers. Can anyone in dev take a peek and possibly see if something isn't being disposed or finalized correctly?  
Thanks!

If it helps for any IOS users, there is a process to rollback for IOS available....



This video shows the basic instructions or both Windows and OSX... But there was a supplement published later with additional tips



Hope that helps.
2017-8-8 03:51:46
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cho7
lvl.2
France
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Kalle2017 Posted at 2017-8-8 01:54
The "new" build of version 4.1.5 is from the 2017-8-7.

Different version but same versioning ? Hummmm... Well done DJI.

Anyway, still updated on 2017-08-04 here, so still AOG :-(
2017-8-8 04:20:30
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caesar14
lvl.1
Netherlands
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caesar14 Posted at 2017-8-6 03:29
Same problem. All worked fine untill update 4.1.5. Mavic Pro, Samsung a7, Android 6.0.1. Reinstalled, manually deleted all dji-folders,formatted  SD-card. Same problem: DJI Go 4 stops a few seconds after take off.

Problem solved with latest update FJI Go 4.
Thanx
2017-8-8 04:46:30
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DJI Diana
Administrator
Japan
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Never fly faste Posted at 2017-8-7 02:16
And as rar as the forum can not read zip when I click it

Hi, our engineers replied you in the post 84#, please check it. This issue has been fixed, please try to remove the APP on your phone, then go to DJI official website to scan the QR code to download it again.
2017-8-8 04:55:03
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DJI Diana
Administrator
Japan
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Mrpete Posted at 2017-8-8 03:33
S7 user here, app crashes almost everytime I fly.   Only app open too.

Please also try the method which I mentioned in the above post.
2017-8-8 04:58:01
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OwlPic
lvl.2
Flight distance : 1
United States
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Spark
Added a 180° Pano capture mode and gimbal pitch tracking
Users can now set flight directions in QuickShot mode
Added a new gesture for video

Editor
Improved photo and video categorization
Added customizable opening titles and 4 transitions
Updated music library

General
Added support for Cendence
Users can now save cached videos to an SD card (with Android v5.0 or above)
Warning records are now categorized by aircraft type
2017-8-8 17:26:30
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Daytonarocket
lvl.2
Flight distance : 2036
Sweden
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Problem seems to be solved with the new version of the android app. No crashes so far. (S7 Edge)
2017-8-8 22:11:13
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OneVille
lvl.1
Flight distance : 12003
Thailand
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I have a s8 + with android nougat, can't use it.alwyas crashes. I also have a S7 edge which was on android nougat too which crashed a lot but I wiped it and rolled back to android 6,since then never crashed once. The S 7 edge is now a dedicated spark monitor, nothing else running on it besides the necessary!
2017-8-8 23:08:18
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Angelo26
lvl.4
Flight distance : 240601
Austria
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Didn´t help ............... DJI GO4 (as also with previous versions) still crashes on my Galaxy Note 4 (official DJI certified phone) which was wiped clean of any other app-stuff and resettet ............ I don´t remember any more how many times ....................... GO 4 still crappy and no improvements ................  
2017-8-8 23:16:49
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danieliew
lvl.1
Flight distance : 5320
Malaysia
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I have a different issue. Just upgraded to 4.1.5 today on my Samsung Note 3 and my live video feed became super laggy. I'm using OTG and it worked fine on 4.1.4.
2017-8-9 07:34:37
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fans04596a5e
lvl.1
United States
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Impact on pro4 plus users?  See no reported issues with the DJI included-screen controller.
2017-8-17 04:43:41
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koe72
lvl.1
Flight distance : 11264
Ireland
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I have an S6.  Since upgrading to android 7 I too can't use DJI Go 4.1.5 - it always crashes.
Has anyone here besides Daytonarocket tried the fix in post#91 and confirmed it fixes the issue; remove the APP on your phone, then go to DJI official website to scan the QR code to download it again.?
2017-8-17 17:07:08
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Kalle2017
lvl.2
Germany
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Yes, the download fix it for me too.

2017-8-18 23:37:20
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ImHereToCrash
lvl.4
Flight distance : 435748
United States
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Kalle2017 Posted at 2017-8-18 23:37
Yes, the download fix it for me too.

latest 4.1.5 update:

no issues with my iPad mini 2 (1GB ram and old apple A7 SoC from 2013's iPhone 5S) nor any issues with my GF's iPad Pro 9.7.  (only issue is DJi go has no offline maps on iOS)

however, Samsung S8 that im using on latest update of android availble to me (7.0.1), (us market variant) nothing but a crash fest, without aircraft connected, it will be rock solid. moment aircraft connects something happens and it crashes.  

my Moto G second gen i just found hidden away, which is now on android marshmellow, only 2GB or ram and very slow 16GB of storage built in (+slow and old 32GB micro SD card) and a terribly sluggish snapdragon 420 SoC i think it is.... it seems to work ok... however i not been able to fully test it since at the moment i have no aircraft and im waiting on amazon refunds to place my order for a Mavic Pro but i did get a few runs with it on my spark and it was ok...  but i did run it a handful of times and once in the DJi go 4 app, its fairly smooth and fast..aircraft connects and its fine and given the poor limitations of the phone.. im a bit baffled how that runs it so much better than my S8

long story short, im not sure where DJi's app runs into issues..  
2017-8-19 00:38:46
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