karlcranny\
lvl.1
United States
Offline
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fans3d56bda5 Posted at 2017-8-29 06:59
I bought my controller separately and with some frustration got it to bind with the Spark. I flew for a few weeks and all was good. I completed the new firmware update last week and lost the binding with the controller and Spark. I have been in discussion with support and tried their suggestions and tried many of the tips that I find in the forums but none have made it work. I'm sending it in for repair rather than spend more time without success.
One point of note. I took me a while to recognize that the wifi signal from the controller was not showing up on my phone or on any other device, at any time. No matter what method I tried to connect the controller to the Spark, my thought is if you don't see the RC signal there probably isn't one. The controller flashes and beeps and gives the impression that it's connecting but it never does.
No RC wifi, no go with the controller. I can fly with my phone but that's not as much fun. Anyhow, time to let the factory sort this.
I have been trying to upgrade my Spark Controller firmware for 5 days now and spent 2 hours on chat with DJI with no luck. The support person said they would contact me by email with some ideas, did not hear back. I have had a couple of successful flights and love the unit, but the problems are these:
1. Controller only connects with OTG cable 1 in 50 times. Thinking firmware update might fix this I get into a loop with the DJIGO4 app that wants to connect to internet for upgrade, but is the unit is connected to Controller wifi. Disconnect from Controller Wifi and it wants connection to controller, connect to controller and it wants to connect to internet. Loop after loop.
2. Use the DJIGO4 App and it recognized the battery for its upgrade but not the controller for its upgrade. I know that the controller and phone are connected because when I connect them, the phone starts charging the controller.
I have tried multiple cables, OTG and USB, same result. The most frustrating thing is the lack of support I have gotten. If I had not had a couple of great experiences with the Spark, I would have thrown it in the trash by now.
No one has even gotten back to me with an offer to send it back. |
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