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[Misleading]DJI rep has acknowledged issue and advised not to fly
1768 26 2017-8-7
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Phuong Do
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Hi guys,there is a gentleman in Spark facebook confirmed DJI rep replied to his email and said better wait then being sorry...which meant they have acknowledged the issue with Spark.
How come you do not inform this official to users on the forum?DJI,you are so irresponsible...
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2017-8-7
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Phuong Do
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This is the guy's thread about that:
http://forum.dji.com/forum.php?mod=viewthread&tid=107478&page=2
2017-8-7
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Dave-r
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no facts there at all
2017-8-7
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hallmark007
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It's a bit irresponsible of you to come here with half the story, you really should bring proof, unless your saying everything we read on social media is true.
Do you think on the strength of your post we should ground all spark, I mean a guy on Facebook told you but offered no evidence, so it has to be true
2017-8-7
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hallmark007
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I think dji moderators should jump in here to confirm or deny this.
2017-8-7
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Phuong Do
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hallmark007 Posted at 2017-8-7 08:07
I think dji moderators should jump in here to confirm or deny this.

Yeah,well,i admitted I was a bit hurry in that.but please see the second link,the guy did announce that in his thread,but high chance that DJI mod will miss it,so I think still,a new thread will straight-to-the-point title will get their attention.
If it is not true,they have the rights to deny and give explanation.
2017-8-7
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Phuong Do
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hallmark007 Posted at 2017-8-7 08:07
I think dji moderators should jump in here to confirm or deny this.

Because fairly talking,the crashing does not really reduce after the update.I saw you also commented in those cases.
2017-8-7
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dezign999
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This exacerbates the issue of sparks "falling out of the sky" in my opinion. I'm afraid that DJI have created somewhat of a monster with making their first truly accessible  drone for beginners. Many of the problems reported can be attributed to user error and ignoring warnings from the DJI Go app.
2017-8-7
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hallmark007
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Phuong Do Posted at 2017-8-7 08:21
Because fairly talking,the crashing does not really reduce after the update.I saw you also commented in those cases.

I think both on Facebook and on this forum he has not yet showed email he received telling him not to fly, on this forum he left out the bit where a dji rep wrote to him telling him not to fly. I'm sure this can be cleared up if he produces email.
2017-8-7
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Phuong Do
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dezign999 Posted at 2017-8-7 08:18
This exacerbates the issue of sparks "falling out of the sky" in my opinion. I'm afraid that DJI have created somewhat of a monster with making their first truly accessible  drone for beginners. Many of the problems reported can be attributed to user error and ignoring warnings from the DJI Go app.

I agreed with you there are pilot's error cases.but the fact that there are also un-explanable cases where DJI did confirmed with email to customer they cannot determine the issue,and offer 30% off for a new one according to their sales policy.
Don't get me wrong.I myself did not (or not yet)have issue with Spark.I do also love Spark,and if anyone ask for my advice i also say good points about Spark.On the contrary,the issue is real,some try to comfort themselves by blaming the issue to pilot's error...but the fact,that DJI has never officially denied the issue with Spark,does telling us something rite?
2017-8-7
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hallmark007
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Phuong Do Posted at 2017-8-7 08:15
Yeah,well,i admitted I was a bit hurry in that.but please see the second link,the guy did announce that in his thread,but high chance that DJI mod will miss it,so I think still,a new thread will straight-to-the-point title will get their attention.
If it is not true,they have the rights to deny and give explanation.


He never mentions anything about dji rep telling him not to fly until new firmware is released...

I'm all for hysteria but people becoming hysterical because you put up a header to shock and offer no proof.
Soon we will have the lunatics running the asylum....
2017-8-7
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Oracle Miata
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Yep, this topic needs to slow it's roll.  Facebook is hardly a believable resource by any accounts.
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Phuong Do
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hallmark007 Posted at 2017-8-7 08:30
He never mentions anything about dji rep telling him not to fly until new firmware is released...

I'm all for hysteria but people becoming hysterical because you put up a header to shock and offer no proof.

Well,yes,that would be the case if DJI keeps silent.However,if that is not correct,they can always come in and justify.
I meant,after all,in this era of informatic technology,you cannot avoid the spreading of information,and of course you cannot trust all the information.
The purpose of this thread is to have DJI mod confirm the information.I am not trying to attack you or DJI,I see the info,and who knows it is correct or not,so I believe it worth making everyone aware of.

2017-8-7
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Phuong Do
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So...i will leave the thread here.DJI think it is not true they can come and justify,and other users can play it safe and wait for an update as well
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Phuong Do
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And here is the screenshot of the letter.
Now,it is DJI's turn to justify
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Phuong Do
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hallmark007 Posted at 2017-8-7 08:27
I think both on Facebook and on this forum he has not yet showed email he received telling him not to fly, on this forum he left out the bit where a dji rep wrote to him telling him not to fly. I'm sure this can be cleared up if he produces email.

And here comes the proof.
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Phuong Do
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Oracle Miata Posted at 2017-8-7 08:37
Yep, this topic needs to slow it's roll.  Facebook is hardly a believable resource by any accounts.

Yes,but if there is proof,it is another story.
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Oracle Miata
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I thought you were going to leave the thread at that.  This again, is hardly proof to me.  Lloyd is no one to me, and updated what?  He doesn't state exactly what he is actually talking about in that response.  He also only gives his opinion.
2017-8-7
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ImHereToCrash
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interesting.  i dont disbelieve dji tech support on this one, i do believe they know more than they can say.  however it is very thin on details, and "my personal point of view" to me says he must have some direct connection to inside and knows more.  but its inconclusive..

but in my experience with tech and tech support, you occasionally hit a high level agent who is involved in actual work behind scenes, if they say something like "in my personal point of view"  then advises of a new release soon, and not to do something, then listen to them.  however nothing here says he is a higher level agent or anything to see him from the sea of other support staff.... so i dont know, was he high enough level to really listen to him?
2017-8-7
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LOKY
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ImHereToCrash Posted at 2017-8-7 09:04
interesting.  i dont disbelieve dji tech support on this one, i do believe they know more than they can say.  however it is very thin on details, and "my personal point of view" to me says he must have some direct connection to inside and knows more.  but its inconclusive..

but in my experience with tech and tech support, you occasionally hit a high level agent who is involved in actual work behind scenes, if they say something like "in my personal point of view"  then advises of a new release soon, and not to do something, then listen to them.  however nothing here says he is a higher level agent or anything to see him from the sea of other support staff.... so i dont know, was he high enough level to really listen to him?

Most likely he doesn't work for DJI anymore, just a guess . . .
2017-8-7
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hallmark007
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Phuong Do Posted at 2017-8-7 08:52
Yes,but if there is proof,it is another story.

It's amazing the rep failed to address recipient by name which Be be normal for most CS , considering it was an answer to an email query.
2017-8-7
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ImHereToCrash
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hallmark007 Posted at 2017-8-7 09:24
It's amazing the rep failed to address recipient by name which Be be normal for most CS , considering it was an answer to an email query.

they did not respond to my name by email even when i gave them my name on my support ticket for requesting refund on dji care fresh i got myself before i realized its a mistake. (which yes, i got refunded)

they called me by my name i use on my personal email,  which is super funny and totally inappropriate xD..
2017-8-7
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Matioupi
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hallmark007 Posted at 2017-8-7 09:24
It's amazing the rep failed to address recipient by name which Be be normal for most CS , considering it was an answer to an email query.

I have a few answers from DJI customer support in EU in my mailbox. Starts of the e-mails are ranging from "Dear customer" to "hi". Some ends with the name of the support tech, some are anonymous with "DJI NL technical Support" only.

As for the content of this thread... let's wait and see. I hope there will be more official DJI reaction to this. I don't really see how it couldn't at this stage.

What's objectivly obvious to me at this stage is  the huge lack of QC at various levels :

- AC with 2.4GHz issues in Europe
- already known issue from other models such as corrupted video files when turning drone Off is not addressed in this new product, not addressed in user manual, and not properly addressed by tech support.
- QR codes not working
- App 4.1.5 Android crashing 100% af times

and all this does not make me very confident. I really hope it will be things of the past very soon !
2017-8-7
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Monochrome
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Still no reply from DJI? Maybe they think that this issue will just disappear.
2017-8-7
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DJI Diana
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We are aware of a small number of reports involving Spark drones. Flight safety and product reliability are top priorities. Our engineers are thoroughly reviewing each customer case and working to address those matters urgently.  DJI products are tested for thousands of hours, and the overwhelming number of customers enjoy using our products with minimal disruption. Thanks for your kindly feedback. Should you have any questions about the Spark, please feel free to contact the Support.
2017-8-8
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Monochrome
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That's not the answer I wanted to hear but I expected that. I only hope that "urgently" means that fix or other action from DJI is coming really soon.
2017-8-8
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Thor1
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hallmark007 Posted at 2017-8-7 09:24
It's amazing the rep failed to address recipient by name which Be be normal for most CS , considering it was an answer to an email query.

not only that but in the email they did not even mention the product he was talking about, that could have been about the Osmo for all we know. not to mention the fact that we dont even know what the question was. to me that is not proof.
2017-8-8
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