Please select Into the mobile phone version | Continue to access the computer ver.
Ground Units Failure LB1 - Connection Broken message
641 3 2017-8-7
Uploading and Loding Picture ...(0/1)
o(^-^)o
s8s9p2p3
lvl.1
Flight distance : 1191 ft
United Kingdom
Offline

- Due to recent back to back biz trips and vacation both of my LB1 ground units batteries had gone flat - first time this had happened. - Now getting "connection broken" on Android device.
- All units latest software version, All TX functions to A2 / S900 are good.
- No video on mobile device and no control functionality on mobile device possible.
- When connecting LB assistant to ground unit firmware version for "Grnd syst main ctrl  1.1.9
                                                                                                "Grnd syst de-code --------" (blank)  
                                                                                                "Grnd syst tx          --------" (blank)
- I have seen a lot of threads on the net detailing this fault condition and it appears to be due to a firmware corruption due to battery level too low.
- If this is the case it would indicate a very poor design strategy on a professional unit and clearly not fit for purpose.
- Can you please advise what my options toget my LB ground units repared?
- I have been a long term enthusiastic customer needing no support at all until now.
- I now have my S800 + Z15, & S900 +Z15-GH4 grounded as a result of this problem.
- I also have P2, P3 pro and Mavic pro, but dont expect to be without my proffessional machines.

Look forward to your reply - please help.                                                                       

Cliff H.

2017-8-7
Use props
DennisMurry08
Captain
Flight distance : 5233533 ft
  • >>>
United States
Offline

You have 2 choices...one send it to DJI and it will cost about $350 USD. The other is do a search on the threads...one of the guys found a way to get it to work after his died. He posted after I had already paid for mine to be fixed...dang it.
2017-8-9
Use props
fanscbdfc16f
lvl.2
Australia
Offline

DennisMurry08 Posted at 2017-8-9 14:39
You have 2 choices...one send it to DJI and it will cost about $350 USD. The other is do a search on the threads...one of the guys found a way to get it to work after his died. He posted after I had already paid for mine to be fixed...dang it.

Do you have a link to that fix. Mine has just had the same problem. Sent it back and was quoted $509 AU to repair. This is a known fault with these ground units and DJI turn a blind eye. Disgusting customer service. from DJI
2018-4-7
Use props
DennisMurry08
Captain
Flight distance : 5233533 ft
  • >>>
Offline

fanscbdfc16f Posted at 2018-4-7 06:40
Do you have a link to that fix. Mine has just had the same problem. Sent it back and was quoted $509 AU to repair. This is a known fault with these ground units and DJI turn a blind eye. Disgusting customer service. from DJI

That’s been awhile back so I don’t have that link....you would have to do a search but I don’t remember the name of the subject...something like no video LB1...I did a quick search and couldn’t find it
2018-4-10
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules