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No further email response to my Refund
109 4 2017-8-9 01:08:19
torbenberger
lvl.1
Germany
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Hi,
i had contact to the DJI Support 2 weeks ago to request a refund of my unopened Spark Fly More Combo. The refund was acceppted and i was told an address to which i should send the Spark. The package was received on this address 10 days ago now but since then i dont get any response from the DJI Support via Email. Also i still dont have my money back.

Could someone please check this?

Order: 0497682902289
DHL (Germany) Tracking: CY738075886DE



2017-8-9 01:08:19
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DJI Diana
Administrator
Japan
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Sincerely sorry for this, I've reported this case to the sales team, they will look into it and reply your email soon, hope it can be sorted out shortly, appreciate your patience.
2017-8-9 01:52:10
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DJI Diana
Administrator
Japan
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Update:  
We've already issued the refund, you'll receive the refund within 3-5 days.
2017-8-9 02:20:52
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torbenberger
lvl.1
Germany
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Wow that went fast thanks :-)

2017-8-9 02:32:19
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DJI Mindy
Administrator
China
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torbenberger Posted at 2017-8-9 02:32
Wow that went fast thanks :-)

You are welcome, please keep us posted if there is further questions.
2017-8-9 19:09:01
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