Please select Into the mobile phone version | Continue to access the computer ver.
DJI Care Refresh- 5 Stars
114 1 2017-8-9 17:15:50
United States

I just got my Mavic Pro back today after having it repaired under the Care Refresh warranty.  I crashed it, due to my error, and it was replaced without any issues at all. The whole process was amazing. I was instantly emailed a return label after submitting an online request. Then I was sent an email as an update during every step of the process. I received one saying it was received, then after it was inspected, and after the repair was estimated (would have been $377 if not under warranty), then repaired, and shipped.  The whole process from shipping off to receiving back took about 10 days.  I was pleasantly surprised. Oh, and I was able to ship it to right here in California, so it only took 1 day, each direction. Wow, DJI, you rocked it.  Best warranty service Ive ever had through any company.  You just insured that my next drone purchase will also be DJI. A million thank you's!
2017-8-9 17:15:50
Use props
DJI Mindy

Appreciate your positive feedback, we are pleased to hear everything turns out to be great, we will keep improving our products and customer service.
Enjoy it and hope you have a good time on flying.
2017-8-9 18:47:15
Use props
You need to log in before you can reply Login | Register now

Credit Rules


DJI RecommendsPrevious /1 Next