Rodzilla5150
Flight distance : 31831 ft
United States
Offline
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My original Mavic Pro started out great. But after a few flights, I noticed there was a slight softness on the left side of the image. I tried all kinds of camera settings, ND and ND/PL filters and the problem never changed. I called DJI and did everything they suggested to do to remedy the problem, but nothing worked. So, I was instructed to send it in for repairs. The online progress report said it had been received, assessed, repaired, tested, checked for quality assurance and sent back. A week later, what I got was a different (new) Mavic Pro (not my repaired one). This one had an excellent camera image but the gimbal was doing weird things (Horizon tilt at startup - everytime). Did all the recalibrations, firmware, yadayada...nothing helped. So, back to DJI with that one. Again, online repair progress said the same thing "repaired" etc... One week later, What I got back again was a different (looked new) Mavic Prp with even worse gimbal problems. I did all the usual recalibrations and so forth...nothing helped. So, I'm sending this one back.
I've now had three Mavic Pros, all with issues. Whoever DJI is using to manufacture their camera/gimbals needs to be fired! I know many of you have experienced the same thing. I've waisted two weeks and change dealing with these issues and will now have another week of use gone. I bought the Mavic Pro to video my son's mountain bike racing this summer and have missed two of those races already.
Hey DJI, is there a way for you to send me a properly inspected, checked out, tested and working Mavic Pro? How about a battery or DJI Refresh for all the trouble? Sorry, I'm just a little frustrated.
Depsite all this, I have to say that my experience with DJI customer service has been very good, at times even excellent. They are courteous, patient, undestanding and very nice. A+++ for customer service. Moreover, turn around time for the replacements was one week or less. That is quick by any standards. Keep in mind that I do live about 2-1/2 hours drive from the DJI service facility in Cerritos, CA and no, they wouldn't let me take it there for repairs. The best way I found to get help is to contact them via online chat.
It's a shame the quality control isn't up to par with their customer service.
Keeping my fingers crossed. I hope the fourth Mavic Pro will be a winner! Whish me luck!!
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