DJI Susan
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fans89ed5e91 Posted at 2017-8-11 18:23
I downloaded 3.1.14 update yesterday and it is NOT working well for me. I took my drone out and flew it where I normally fly it and everything seemed to work fine. When the low battery came in I landed the drone and put in another battery and continued to fly. Much to my surprise it would only let me go to 100 ft high and 100 ft away from me, acting as if it is in the Beginner Mode. I checked the settings and the beginner mode was off.
When I called DJI they said to uninstall the App and reinstall the App. I did this and then flew my drone again, same issue. It flew fine with first battery but when I put another battery in to continue flying I could only go 100 ft up and 100 ft away. I called DJI again and they are telling me it is my aircraft and I was telling them that I had no issues until I installed version 3.1.14 yesterday. They said their engineers have verified that the App is not the issue and I strongly disagreed. They are telling me that I need to send it in so that they can figure out the problem. I told them that the problem was their latest update no matter what their engineers said.
After re-installing the APP, I would recommend you to login your DJI Account to check whether the limitation remains. If no helps, please PM me your DJI Account and flight records, I'd like to check. |
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