kabekid
lvl.1
Flight distance : 128002 ft
United States
Offline
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So, my spark fell from the sky while hovering. Just lost power. plummeted to the ground.
I sent it in, i also sent the black box and flight data i had and told them what happened.
tonight i just got an email from them saying:
Dear customer, you have purchased DJI Care Refresh. If you want to replace your aircraft under DJI Care Refresh, click "Pay". After the payment is confirmed, DJI will send a replacement aircraft to you. If you want to repair the aircraft, the cost of repair will be $218.00, according to DJI's damage assessment. Please contact DJI Support and get your repair quotation.
So, no communication why it happened, no we're sorry we will send you a replacement under warranty. Just pay to replace it or pay to repair it.
What kind of service is this when the drone crashed due to no fault of my own. It lost power roughly 2 minutes into flight and fell from the sky.
here is the repair case number: CAS-857735-Q2M5T7
here is the support case number: CAS-857495-R3Y7K1
i appreciate that they looked at it fairly quick, that was thoughtful of them, but don't understand why i have to pay to replace the drone or repair it when it should be covered under warranty.
is this normal for support?
i was fairly dissapointed when the Spark fell from the sky, now i'm getting very dissapointed that i did everything i was supposed to now DJI just wants me to pay even more for a drone that i already paid for with the expectation it might work on a normal basis.
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