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90% battery and drone drop's out off the sky
283 6 2017-8-12 12:15:54
andre3
lvl.1
Flight distance : 36009
South Africa
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This is a real confusing one , and also need to add this is not pilot error, went for a flip took some pic's , landed replaced the battery took off hoverd for about 1 min, made sure all is just fine. Battery 90% then a battrey error came up blinked my eyes and p4 fell out of the sky, all into smithereens. Please any one i need advice

2017-8-12 12:15:54
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ALABAMA
First Officer
Flight distance : 393502
United States
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You would think battery first, since it just happened after a change, right?
2017-8-12 12:22:56
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quadpilot
Second Officer
United Kingdom
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was the battery a genuine DJI battery?
or a clone
2017-8-12 12:37:20
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RedHotPoker
Captain
Flight distance : 50323
Canada
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Post the flight LOG and we can all have a better idea of what went on.

www.phantomhelp.com/LogViewer/Upload

Hopefully, it wasn't pilot error, with a loose, battery pack... ;-)


RedHotPoker
2017-8-12 12:58:29
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DJI Diana
Administrator
China
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Sorry for the crash, I would recommend you contact the Support to start a case, then submit a data analysis for this crash. Please refer to the link below to contact the Support.
http://www.dji.com/support
2017-8-13 01:53:55
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djiuser_7USirNQ
lvl.1
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Same thing happened to me. I just bought the new phantom 4 pro and I just had added the new firmware update. I took off with about 80% battery left went up at 82ft when all of the sudden all of the lights went out and it fell to it's death !!      I sent it to DJI and they are currently looking over my flight log. They said it could take up to 55 days to get an answer bummer !!    Thanks DJI
        I think the new firmware update had something to do with it ...........
2017-8-22 17:44:47
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Labroides
Captain
Flight distance : 1759671
Japan
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djiuser_7USirNQ Posted at 2017-8-22 17:44
Same thing happened to me. I just bought the new phantom 4 pro and I just had added the new firmware update. I took off with about 80% battery left went up at 82ft when all of the sudden all of the lights went out and it fell to it's death !!      I sent it to DJI and they are currently looking over my flight log. They said it could take up to 55 days to get an answer bummer !!    Thanks DJI
        I think the new firmware update had something to do with it ...........

I took off with about 80% battery left went up at 82ft when all of the sudden all of the lights went out and it fell to it's death !!

Ding ding ding!!!
There are flashing red lights and alarm bells going off with that statement.
NEVER launch with a partially discharged battery  ... NEVER!
If the battery has been sitting there discharging, the % indicator will be misleading.
In your case 80% was not 80%.
What matters to the Phantom is the voltage the battery can deliver and if you look at your flight record you'll see the voltage was well below what would come from a batterythat started at 100% and was down to 80% in normal flight.
To see your data, go to http://www.phantomhelp.com/LogViewer/Upload/
Follow the instructions to upload your flight record.
Come back and post a link to the report it provides if you want some help with it.
2017-8-22 17:51:28
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