1 month ago roughly I had an unfortunately incidence.
Bought my P4 Pro in November this year, first day it was announced.
I have owned a P3. An Inspire X1, and now a Phantom 4 Pro. This was my first ever crash. Fully charged battery. Props stayed on. I took off from the ground in an open area and at about 60 feet it just dropped.
What a sick feeling. Battery ejected and props stayed on. I'll say this, for that fall it is still in good shape. Camera snapped right off. I contacted DJI support ASAP.
Ive treated this thing like gold and it's been great. I'm not sure where to point the finger because the logs look like the battery behaved fine. Props were NOT the issue and Im thinking maybe the ESC failed?!? It didnt veer off path or do anythign other then just DROP.
I send it, and get this email back...
Voltage drop FLY097 1. Unit was in P-GPS mode and was responsive to RC input; 2. At t=94s, relative height=18m, discrepancy was found among battery cells. 3. At t=96s, unit powered off in mid air. Conclusion: Voltage drop in air caused unit to shut off.Battary warranty period is expired. Activation date:2016-12-04 02:00:01 SN:0AXDDB70A20437
I have the log which I am attaching and the battery voltages looked fine throughout. I contacted DJI tech support and got a hold of someone named Rose in tech support. She told me she would submit my case for review again and they would contact me ASAP. I just questioned how the battery would fail and why its not under warranty and could someone contact me and tell me why the log didnt show a battery failure
A week goes by with NO contact from them. I send an email off and get this for a reply...
On Wed, Aug 9, 2017 at 4:09 PM, Jeff Wiz <gemini8026@gmail.com> wrote:
Hi. Any update on this. I called tech support and they were having it looked at again. It's been 5 days since I called with zero update.
Dear Jeff, Thank you for contacting DJI. We greatly appreciate your positive feedback. We’re always striving to provide the best service possible and working to improve. Customer satisfaction is important to us. Have a great day, and thank you for choosing DJI!
Best regards, DJI Support So I called in again. They told me there was some policy update and they would update me the next day (Friday) The lady who answered was of next to NO help.
So I didnt get anything from them them the next day. And today I got this email....
Dear Customer,
DJI kindly remind you that you still have a repair invoice for your Phantom 4 Prowith an amount of 235.00. Your case No. is:
CAS-799839-G5F6H1
Please use the link below to submit your payment.
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Long story short...
My p4 crashed and they say it was the battery which ISNT a year warranty (only 3 months) When I couldnt find ANY proof of that in the logs.
Customer support has terrible communication and they do not know what is going on. My drone is there and it's the middle of summer and I wish I had it.
It's a couple months old, it fell randomly on me, and they want their money to repair. GUESS WHAT, they didnt ask for the battery and it has flown 3 times without issue in a friends P4.
I loved the camera on the drone, but it's been nothing but flakey in terms of it's flying, and now customer service wants some $$$ without ANY good communication.
Such a happy customer..... :s
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