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Last update & Landing gear stuck !
1280 13 2017-8-13
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AERISRUN
lvl.2
Réunion
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Hello all,

I did the last update last week on the Inspire 2 and after having it completed perfectly, the landing gear refused to lower to travel mode.

Since that day, i cannot move my landing gear anymore.

I've tried to activate the landing gear while flying and tried every combination of manual or automatic but nothing happened, it stays stuck at the lower position and software thinks its upper position.

THe message i have on the Go App 4 is " Failed to lower or pack up landing gear..."

Any clue how to fix this ?

Thanks for your help.

Adrien

2017-8-13
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AERISRUN
lvl.2
Réunion
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Despite my research before writing this post i missed that one "https://forum.dji.com/thread-96914-1-1.html" !

Seems that i'am not the only one facing this issue !

Damn !
2017-8-13
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PPP
lvl.1
Flight distance : 35217 ft

China
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You can try to turn the screw underneath the aircraft to see if it got stuck.
2017-8-14
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DJI Mindy
Administrator
Flight distance : 7 ft
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Please refresh the firmware by DJI Assistant 2 to see if the problem persists.
You can also try the suggestion by 3# for troubleshooting.
2017-8-14
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AERISRUN
lvl.2
Réunion
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Thanks,

i'am trying to refresh with factory preset and give it a new try for down update the I2.

I wait from dji support the confirmation before i try to unscrew anything.

Adrien
2017-8-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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AERISRUN Posted at 2017-8-16 05:12
Thanks,

i'am trying to refresh with factory preset and give it a new try for down update the I2.

Unfortunately the firmware cannot be downgraded at the moment, just try to refresh the firmware and let us know if it works or not.
2017-8-16
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AERISRUN
lvl.2
Réunion
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I did two update with the last one, i can't do anything else.

I still have this issue.

2017-8-16
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AERISRUN
lvl.2
Réunion
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Hi,

The screw beneath the I2 is hard to manipulate.

My I2 is stuck with landing gear downward, in the landing and take off position. Would you turn the screw clockwise ou anti-clockwise ?

thanks.

Adrien
2017-8-16
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ZzZoe
Second Officer
Flight distance : 61388 ft
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It should be turned anti-clockwise with the aircraft nose in front.
2017-8-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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If it is hard to manipulated, the drone will be sent in for repair. Sorry for that.
2017-8-17
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AERISRUN
lvl.2
Réunion
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Thanks, i try the screw solution but it seems not te be easy.

I'am in contact with DJI and they say because it cannot enter the transport mode, it cannot travel safely from where i live to where it can be repaired. (Réunion ISland to Germany / 11 000 km by plane)

This is strange.

A.
2017-8-20
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EagleEyeUAV
Second Officer
Flight distance : 1242638 ft
United States
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wow that really is a bummer just out of curiosity for myself how many flights have you had on your drone before this happend?
2017-8-21
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AERISRUN
lvl.2
Réunion
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Hello !

Problem solved ! I think i have forced the wrong way on the screw beneath the I2 and it was then really hard to turn.

Seeking for another reason i had the whole lower plate taken apart and with that configuration i managed to freely operate the screw and put the gear to travel mode.

I put everything in place again and try it, the bird reborn and now it work again.

After all, i think that i made a mistake on the rotation but it is weird that the update inverted the position of the gear.

Is there a gear position recomended to do update ? (take of or travel mode ?)

Thnaks all for helping.

To answer EagleEyeUAV, i have about 100 flights with my I2, operating profesionnaly here in France. (Réunion Island)

Best regards.

Adrien
2017-8-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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AERISRUN Posted at 2017-8-21 23:20
Hello !

Problem solved ! I think i have forced the wrong way on the screw beneath the I2 and it was then really hard to turn.

AERISRUN, it is so good to hear the problem got sorted out, we are happy for you.
Please make the aircraft exit travel mode to do the firmware updating, here is the tutorial video for your reference:
Please keep us updated if you have any further question.
2017-8-21
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