Haris
lvl.2
Sweden
Offline
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Hi,
I was flying with my DJI Spark today with Remote Controller in sports mode, I was on a big balcony high up on the house so I had a good view I was about 1,000 meters away at an altitude of about 90 meters in the air, I Had weak signal in the meter indicator and i do not remember how much battery i had, maybe approx. 60% so I turned around and started flying against me, after a few seconds my DJI GO 4 app crashed, I started DJI GO 4 again but never got back in touch with DJI Spark. At this point I could not see drone. So I was waiting for Return Home to be activated and waiting for DJI Spark to come back, but it never came back :
It has happened 2-3 times before the app crashed, but then I started DJI 4 GO and got a connection with drone. I have purchased a dedicated phone for drone just because I want a larger screen so I have no other apps set up on the phone.
Before I started flying with drone, I've always checked that the battery is sitting properly, and I have good GPS reception and set Home Point.
During today's flight, I had a warning about the wind, but nothing else. It did not feel like it blew a lot.
I knew about where the drone was when the app crashed, I went there and searched for 3 hours but I did not find drone
Now I came home and read here on the forum that you can download FlightRecord logs and DJI_RECORD cached videos from the phone, I connected the phone to computer, but in the FlightRecord folder there were no files, tested restart the phone and tested connect and unplug the phone several times and finally I used file manager from the phone and then I could see the log file when I tried to send the log file to my external memory card on the phone, I received the message "ERROR reading file" after 20 minutes of attempt I could copy file in the FlightRecord folder and the video file in DJI_RECORD to the memory card and then copy to the computer. When I test and watch the cached video file, nothing happens but the FlightRecord file contains strange text.
Please help me Dji, what should I do now?
I have now uploaded the files here that can be downloaded here:
https://www.dropbox.com/s/8gv7sr ... 5-19-54%5D.txt?dl=0
https://www.dropbox.com/s/i9ky30 ... 4_15_19_56.mp4?dl=0
Forgive for my english, I use googla translate
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