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Video glitches, do I have a hardware problem?
636 5 2017-8-14
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AlfredR
lvl.3
Flight distance : 195965 ft
Netherlands
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Hi there,

I appreciate if someone could have a look at the video below. Since the last couple of flights I'm having stripes, blocks and spots in my video's (some are worse then others). I first suspected my Micro SD card but both of my cards (different type and manufacturer) experience the same issues. I've reformatted the cards, reapplied the latest firmware and did a factory reset all without luck

I fear I have a hardware error or is there something else that could be wrong?
(i've flown about 60 flights without any crashes or hard landing)

Thanks for tips and suggestions!

Alfred
It starts at about 10 seconds and is most visible around 20 seconds


2017-8-14
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DJI Diana
Administrator
Flight distance : 2408 ft

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Could you please upload an original video from the SD card to the Dropbox so I can download it for analysis? Besides, what are the model numbers of your SD cards?
2017-8-14
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AlfredR
lvl.3
Flight distance : 195965 ft
Netherlands
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Hello Diana,
No problem:

See the original video below and another one with the same problems:

https://www.dropbox.com/s/b3ghlokiatv253d/DJI_0240.MP4?dl=0

https://www.dropbox.com/s/ml2ixafkmfy7ajz/DJI_0244.MP4?dl=0

Both were shot on the Sandisk Ultra 16 GB that came with the Flymore package.

Thanks for your help!

Alfred
2017-8-14
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DJI Diana
Administrator
Flight distance : 2408 ft

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AlfredR Posted at 2017-8-14 21:47
Hello Diana,
No problem:

Thank you, Alfred, it looks like a hardware problem, could you please contact the Support to start a case, then send the drone in for diagnosis? http://www.dji.com/support
2017-8-15
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AlfredR
lvl.3
Flight distance : 195965 ft
United Kingdom
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Hello Diana, Thanks for your analysis. I already suspected hardware problems. I will open a case with support.
2017-8-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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AlfredR Posted at 2017-8-15 05:08
Hello Diana, Thanks for your analysis. I already suspected hardware problems. I will open a case with support.

Fine, should you have any further questions about this case, please provide me with your case number, I'd like to check it for you.
2017-8-16
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