Is there a release date for the new firmware for the OSMO+ to fix the focusing issues?

We are currently using an old firmware until the issues get fixed.

Thanks,

What firmware version are you using that works?

Focus is a major issue for the Osmo+, but what is even worse is the DJI android app that crashes so often!!! Not good when you are on a shoot with clients waiting for you to get it going again.

The new firmware will be released recently, please wait patiently.

OSMOPETE Posted at 2017-8-15 17:29
Focus is a major issue for the Osmo+, but what is even worse is the DJI android app that crashes so often!!! Not good when you are on a shoot with clients waiting for you to get it going again.

Sorry for the inconvenience caused, what mobile device are you using?

DJI Mindy Posted at 2017-8-15 22:32
Sorry for the inconvenience caused, what mobile device are you using?

With patience I can not carry out the contracted works and
I'm having trouble with OSMO plus the images are blurry
A rubbish, how can a company like DJI launch a product with such a serious defect ??
This correction is very urgent! Why does it take so long?

Papaulo.martins Posted at 2017-8-16 09:04
With patience I can not carry out the contracted works and
I'm having trouble with OSMO plus the images are blurry
A rubbish, how can a company like DJI launch a product with such a serious defect ??

There have been post since January 2016 with this problem

Papaulo.martins Posted at 2017-8-16 09:04
With patience I can not carry out the contracted works and
I'm having trouble with OSMO plus the images are blurry
A rubbish, how can a company like DJI launch a product with such a serious defect ??

We are so sorry to have kept you waiting, I have sent you PM, please check.

DJI Mindy Posted at 2017-8-16 22:44
We are so sorry to have kept you waiting, I have sent you PM, please check.

Hi
Mindy
I made an update to the FW that you sent the focus behavior in the scenes is better
But there are still some problems, this brings a mistrust if the plans recorded will be perfect or not, but I think we are on the right track.

Papaulo.martins Posted at 2017-8-17 10:47
Hi
Mindy
I made an update to the FW that you sent the focus behavior in the scenes is better

Please PM me more details of the problems you found, we'd love to hear and improve. Thank you.

DJI Mindy Posted at 2017-8-15 22:32
Sorry for the inconvenience caused, what mobile device are you using?

I am using Android phone with the latest version of the DJI app from Google Playstore.

OSMOPETE Posted at 2017-8-31 02:08
I am using Android phone with the latest version of the DJI app from Google Playstore.

I mean the type or the brand of your mobile device, is it in our compatible list?

DJI Mindy Posted at 2017-8-31 22:50
I mean the type or the brand of your mobile device, is it in our compatible list?

Lenovo A916

OSMOPETE Posted at 2017-9-1 14:03
Lenovo A916

Then we suggest to try another mobile device with better compatibility.