Please select Into the mobile phone version | Continue to access the computer ver.
Recording automatically stopped // no signal // fans stop working
Uploading and Loding Picture ...(0/1)
o(^-^)o
Erwin1411
New
Flight distance : 49465 ft

Netherlands
Offline

I am experiencing an issue with my DJI Phantom 4.

When I start a recording, after an amount of time, the recording stops itself. That goes in 7 steps:

First, I can see 'No Signal' in the DJI GO app.
Second, the fans stop working.
Third, the gimbal moves in an unexpected way.
Fourth, the recording stops.
Fifth, fans start working again
Sixth, 'No Signal' is gone
Seventh, I can start the recording again

How can I solve this?

There are also some other things that I notice, but I don't know whether it has to do with this problem. those things are difficult to explain, so I made a video make it clear.

Please have a look at my video:



2017-8-17
Use props
ALABAMA
Captain
Flight distance : 10442687 ft
United States
Offline

Now, that's a new one!  Weird
2017-8-17
Use props
DJI Susan
Administrator
Offline

Does the issue appear recently? Do you use the original SD card? Please confirm so that I would check with our engineers the exact status.
2017-8-18
Use props
M109
Second Officer

New Zealand
Offline

That happens with the latest firmware when recording  in 4k @30fps, try another mode.
2017-8-20
Use props
CentralOtagoKiw
lvl.4
Flight distance : 170988 ft
New Zealand
Offline

There are several threads regarding this already. DJI Thor says the issue has been recognised by the engineers and they are working on a resolution. Fingers crossed it's timely.
2017-8-23
Use props
Cinefilms
Second Officer
Flight distance : 118829 ft
Dominican Republic
Offline

Hi, is this happening with the DJI Go 4 Update 4.1.7 on IOS with the latest firmware!?
2017-8-25
Use props
Aardvark
Captain
Flight distance : 384432 ft
  • >>>
United Kingdom
Offline

Cinefilms Posted at 2017-8-25 13:58
Hi, is this happening with the DJI Go 4 Update 4.1.7 on IOS with the latest firmware!?

Yes for me, my P4 all up to date, and I saw this happen this afternoon after about 15 mins recording in 4k@30fps.
2017-8-25
Use props
Cinefilms
Second Officer
Flight distance : 118829 ft
Dominican Republic
Offline

Uhmmmmm......wonder how long will it take for dji to correct this.
2017-8-25
Use props
CentralOtagoKiw
lvl.4
Flight distance : 170988 ft
New Zealand
Offline

Cinefilms Posted at 2017-8-25 16:19
Uhmmmmm......wonder how long will it take for dji to correct this.

Until it does the P4 is no better than a cheap 1080p toy drone from AliExpress or Banggood.
2017-8-26
Use props
Erwin1411
New
Flight distance : 49465 ft

Netherlands
Offline

DJI Susan Posted at 2017-8-18 23:38
Does the issue appear recently? Do you use the original SD card? Please confirm so that I would check with our engineers the exact status.

Sorry for my late response, I was on holiday

Yes, it started a few days before my first post.

I'm not using the original SD-Card, but a Samsung Pro Plus MicroSDXC UHS-I Card.
2017-8-28
Use props
Erwin1411
New
Flight distance : 49465 ft

Netherlands
Offline

M109 Posted at 2017-8-20 14:14
That happens with the latest firmware when recording  in 4k @30fps, try another mode.

That is the solution! Thank you very much, how can I buy you a beer? ;)

Thanks to everyone who replied to this topic!

- Erwin
2017-8-28
Use props
CentralOtagoKiw
lvl.4
Flight distance : 170988 ft
New Zealand
Offline

Erwin1411 Posted at 2017-8-28 13:56
That is the solution! Thank you very much, how can I buy you a beer? ;)

Thanks to everyone who replied to this topic!

Hardly a solution, more like a work-around. Losing the best recording mode is hardly a reason to celebrate.
2017-8-30
Use props
Erwin1411
New
Flight distance : 49465 ft

Netherlands
Offline

CentralOtagoKiw Posted at 2017-8-30 02:46
Hardly a solution, more like a work-around. Losing the best recording mode is hardly a reason to celebrate.

I knew solution wasn't the best word to use, but I'm just happy that I don't have to send it in . For now, 24 FPS will be good enough, but I hope indeed that DJI comes with a firmware update soon to solve this issue. Are they usually fast when it comes to such updates? Will it be a matter of weeks or months?

Cheers
2017-8-30
Use props
CentralOtagoKiw
lvl.4
Flight distance : 170988 ft
New Zealand
Offline

Erwin1411 Posted at 2017-8-30 13:40
I knew solution wasn't the best word to use, but I'm just happy that I don't have to send it in . For now, 24 FPS will be good enough, but I hope indeed that DJI comes with a firmware update soon to solve this issue. Are they usually fast when it comes to such updates? Will it be a matter of weeks or months?

Cheers

There are several threads around this within the forums. Positively, DJI Thor says this is now a recognised issue and is with the engineers. I wouldn't be expecting a fast resolution, then if it comes quickly, it'll be a nice surprise.
2017-8-30
Use props
DJI Susan
Administrator
Offline

Erwin1411 Posted at 2017-8-30 13:40
I knew solution wasn't the best word to use, but I'm just happy that I don't have to send it in . For now, 24 FPS will be good enough, but I hope indeed that DJI comes with a firmware update soon to solve this issue. Are they usually fast when it comes to such updates? Will it be a matter of weeks or months?

Cheers

Our engineers are aware of this issue and they will try to fix it in the next update. Appreciate your patience.
2017-8-31
Use props
Smartvf
First Officer
Flight distance : 190607 ft
Italy
Offline

I have the same problem while I'm flying after just 2/3 minutes stops
signal loss (300-500 meters away)
recording recording block
black screen
reboot
without registration ...?


are in open country without interference and .....

Report:

radio interference
passed 200 meters to 60 meters of signal loss cookie ....

what happens??
since you went to go 4 I've been risking two three times losing the phtantom

I can not get away a bit that ...... help .....

what do you have to do ....?

i would like to rewrite the original firmware just bought it was perfect .... now it's scary ....
2017-11-3
Use props
Smartvf
First Officer
Flight distance : 190607 ft
Italy
Offline

I Susan

upload problem record.....go.....crash restart normal non record...?
2017-11-9
Use props
Smartvf
First Officer
Flight distance : 190607 ft
Italy
Offline

2017-11-9
Use props
Smartvf
First Officer
Flight distance : 190607 ft
Italy
Offline


2017-11-9
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules