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564 19 2017-8-20
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rjs21989
Second Officer
Flight distance : 2802051 ft
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ever since the new Firmware came out, I can not take a picture without the getting a blank screen and the gimble locking left. When I do a gimble calibration it locks at 50%. Come on DJI fix the problem.
2017-8-20
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Being completely unfamiliar with your situation, Is this a common problem or just with your drone?



I wonder if you could reinstall the firmware, or go back one version even?
.

RedHotPoker
2017-8-20
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rjs21989
Second Officer
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can't downgrade tried already. I have been reading on the forum handsome people are having the same problem
2017-8-20
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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rjs21989 Posted at 2017-8-20 11:28
can't downgrade tried already. I have been reading on the forum handsome people are having the same problem

That made me giggle... I consder myself rather handsome, and debonair too, but so far none of these drone ailments have happened upon my flight kit.  Ha

If it has been experienced by others, and noted, then I'm sure a near fix is imminent from DJI.


How long have you been in this predicament?


RedHotPoker
2017-8-20
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Kuya Kano
First Officer
Flight distance : 791086 ft
United States
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Same thing happened to me yesterday.  When I powered off the battery on the P4P and powered it back on, it seemed to work fine, but I am uncertain if the calibration is 100% correct
2017-8-20
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BagoDJIoperator
Captain
Flight distance : 831293 ft
United States
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Cna you post a picture or video when you try to take a picture? maybe We can help assist with your problem
2017-8-20
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rjs21989
Second Officer
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Screen goes black, and gimbal tilts 40 degree angle and moves left.
2017-8-20
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BagoDJIoperator
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Flight distance : 831293 ft
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rjs21989 Posted at 2017-8-20 14:42
Screen goes black, and gimbal tilts 40 degree angle and moves left.

Does this happen when its flying? Try and calibrate your gimbal if you havent done so.
2017-8-20
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rjs21989
Second Officer
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it happens on the ground and in the air. When I calibrate it locks up at 50%.
2017-8-20
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Rigger73
First Officer
Flight distance : 378478 ft
United Kingdom
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Try calibrating the IMU first.

Once that is done - power off your UAV, controller and App,

Restart all - then try the gimbal calibration.

I had to do similar when my gimbal cal kept locking at 50%, and got help from DJI Customer Service.

They're not all bad.
2017-8-20
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DJI Susan
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I would recommend you to calibrate IMU first and calibrate gimbal camera immediately. If no helps, please PM me your DII account(the email address when you logged in DJI GO), I'd like to push the beta firmware and try again.

@Kuya Kano, please refer above and confirm.
2017-8-20
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rjs21989
Second Officer
Flight distance : 2802051 ft
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DJI Susan Posted at 2017-8-20 18:14
I would recommend you to calibrate IMU first and calibrate gimbal camera immediately. If no helps, please PM me your DII account(the email address when you logged in DJI GO), I'd like to push the beta firmware and try again.

@Kuya Kano, please refer above and confirm.

just messaged you
2017-8-20
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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You could try doing a reset of the camera settings.
2017-8-20
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DJI Susan
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Well received. I have forwarded to our engineers, please try to refresh the firmware later and check again.
2017-8-21
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Kmelx
lvl.2
Flight distance : 204928 ft
United Kingdom
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Go into the app and change the setting on the camera from Follow to FPV, mine was doing this: and that cured it
2017-8-21
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rjs21989
Second Officer
Flight distance : 2802051 ft
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Jenee 2 Posted at 2017-8-20 21:23
You could try doing a reset of the camera settings.

Did that and nothing,same problem
2017-8-21
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rjs21989
Second Officer
Flight distance : 2802051 ft
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DJI Susan Posted at 2017-8-21 00:31
Well received. I have forwarded to our engineers, please try to refresh the firmware later and check again.

still not working after beta update. when I take a picture, Gimbal moves right and slowly centers, screen goes black.
2017-8-21
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rjs21989
Second Officer
Flight distance : 2802051 ft
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DJI Susan Posted at 2017-8-21 00:31
Well received. I have forwarded to our engineers, please try to refresh the firmware later and check again.

still not working after beta update. when I take a picture, Gimbal moves right and slowly centers, screen goes black.
2017-8-21
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T-R
Second Officer
Flight distance : 287884 ft
France
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Just downgrade.  There are links in this forum. Do not wait for any help of dji if you want fly soon again, and save. The downgrade is a original Rom of dji. So do not listen to the clowns who said.. warranty  is harmed.. you can upgrade when ever (?0 there is a firmware who is reliable.
I downgraded and at least I can use the toy. I downgraded also the APP on android., just because the new terms of use are not to accept and harming my customer rights of my country.  But off course, some people here know better.always.
2017-8-21
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DJI Susan
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rjs21989 Posted at 2017-8-21 17:21
still not working after beta update. when I take a picture, Gimbal moves right and slowly centers, screen goes black.

How about doing IMU calibration first and do camera calibration immediately? Also, please remove the SD card or change to another SD card to confirm.
2017-8-24
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