My X5 cam is after crash caused by pilot error "under repair" since 3 Weeks. Email Requests to support.eu@dji.com on Aug/12 and on Aug/16 for information remain unanswered.

DJI! I am customer so please treat me also like a customer!

Sorry for the delay in repair process, would you please provide me your case number? I will help to check what happened and speed up the process for you. Thanks.

DJI Mindy Posted at 2017-8-21 01:13
Sorry for the delay in repair process, would you please provide me your case number? I will help to check what happened and speed up the process for you. Thanks.

Thanks, here my case number: CAS-802198-Y2F8H4

vanDeem Posted at 2017-8-21 01:25
Thanks, here my case number: CAS-802198-Y2F8H4

We sincerely apologize for the trouble that has been caused and unpleasant experience. I have escalated your case to local team to follow up, we will have someone to contact you after review and expedite the process for you. Appreciate your patience.

Thanks and Fingers crossed

vanDeem Posted at 2017-8-21 02:47
Thanks and Fingers crossed

You are welcome, customer service supervisor should have contacted you, please wait patiently. Sorry for the inconvenience caused.

DJI has the worst customer service in any industry. DJI makes airline companies look good.

Mars_Vision Posted at 2017-8-23 11:43
DJI has the worst customer service in any industry. DJI makes airline companies look good.

Is there anything we can help you?