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Repair time?
310 5 2017-8-21
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Mir
Second Officer
Flight distance : 1333839 ft
United States
Offline

Just wondering for others.. how long did it take DJI to repair your hardware and send it back?

I sent my goggles over a month ago and I still haven't heard anything back other than "Verified".
2017-8-21
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Mir, sorry to have kept you waiting so long, could you please provide me your case number so that I can help to check what happened and get you an update? Thank you.
2017-8-21
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Mir
Second Officer
Flight distance : 1333839 ft
United States
Offline

DJI Mindy Posted at 2017-8-21 18:03
Mir, sorry to have kept you waiting so long, could you please provide me your case number so that I can help to check what happened and get you an update? Thank you.

Hi Mindy, thanks for your attention. Here's my case #: CAS-815769-G9T4G8
2017-8-21
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Mir Posted at 2017-8-21 19:17
Hi Mindy, thanks for your attention. Here's my case #: CAS-815769-G9T4G8

Thanks, sorry to have kept you waiting for the replacement, I have escalated your case to local team to look into what happened and will ship it out as soon as possible, appreciate your patience.
2017-8-21
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fans064538f9
lvl.1
United States
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It took almost 2 month after talking to them over and over again with that same reply lol I finally got a tracking number and looks like I get them tomorrow.
2017-8-22
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

fans064538f9 Posted at 2017-8-22 02:20
It took almost 2 month after talking to them over and over again with that same reply lol I finally got a tracking number and looks like I get them tomorrow.

Sorry to have kept you waiting so long, hope you will receive it very soon.
Please keep us posted if you have further question.
2017-8-22
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