Can you help me too?  Your customer service department hangs up on me . I sent in my drone for repair and was charged for a battery  along with the repairs. I had sent in the aircraft , battery and controller.  When I called in they were going to refund the battery cost  two weeks ago. It showed up today and I have been charged for the battery  which it didn't need plus they didn't send me back the SD card which was in the aircraft when it was sent in.

Just be patient.  I would post your case number and one of the admins will help you out.

here is the case number CAS-849270-X6W3V4

fansd514a080 Posted at 2017-8-22 12:46
here is the case number CAS-849270-X6W3V4

Thank you very much for bringing this to our attention, we do apologize for your unpleasant experience with our service.
We have informed your case to the local designated team, will escalate it soon and update it to you, we'll do our best to get it addressed shortly.

DJI Natalia Posted at 2017-8-22 19:03
Thank you very much for bringing this to our attention, we do apologize for your unpleasant experience with our service.
We have informed your case to the local designated team, will escalate it soon and update it to you, we'll do our best to get it addressed shortly.

Thank you finally some one that will help!