Bobesh
![](https://forum44.djicdn.com/data/attachment/common/c5/common_13_usergroup_icon.png) lvl.4
Flight distance : 270840 ft
Czechia
Offline
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DJI Natalia Posted at 2017-8-23 18:25
Bobesh, we apologize for any trouble you've been caused during the process, we care much about your experience with us and would love to do our best to help you.
We double checked your order, actually speaking, you paid the order successfully twice, we have issued the refund for one and keep another one valid (4203802400698). It is under process recently, we'll ship the items to you soon and you will receive an e-mail with the tracking number once the package is shipped out.
Sorry again for any inconvenience caused. Please feel free to let us know if you need any further help.
Hello Natalia,
I've previously canceled the order for a reason. I no longer am interested in this order.
Today I received the email from onlinepayment@dji.com after frustratingly long time which recovered my canceled order, marked it as paid. Just a side-note: Yesterday when I spoke to support they said that this order cannot be recovered.
Anyway, I don't want this order to be shipped. |
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