I have been having issues with my gimbal being overloaded. I used online live chat, to speak to a DJI support analyst and after a long conversation of what I can only imagine being their default tech support checklist of did you do this and that, he finally said that my product could qualify for a warranty replacement because it had been only one month of purchase. Ok great, so I figured he would give me a label or case number to send my warranty claim. Not so lucky, he gave me a link to fill out my application and submit. The application says nothing regarding what my warranty covers but it does say  I need to pay $65 dollars per hour for the assessment and based from what I am reading here im terrified to send it in . So I called the number he provided and they keep going to the same checklist of troubleshooting. Ive been trying to make a warranty claim for the last 6 hours, this is the worst customer support service I have ever experienced in my life. I bough my spark from amazon, has anyone else gotten it from them? im debating if its easier to to go though amazon. Any input anyone?

I'd try amazon

Sorry for the confusion. What link did our support send to you? Is it online repair request application form? Is it https://repair.dji.com/en/SelfRepair/Area?
Please provide more info for better assistance, thanks.