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Repair experience
623 3 2017-8-25
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jh8
First Officer
Flight distance : 39685 ft
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Netherlands
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Great repair service experience (Netherlands)!

Sent in a Spark for a small repair (defective fan) + RC
- Sent: 22/8
- Received: 23/8
- Assessed: 24/8 (Warranty)
- Repaired/tested: 25/8 (new AC serial)
- Shipped back: 25/8
That's just 3 days, pretty impressive!  

Update: Received: 28/8 (over weekend), just 6 days!


2017-8-25
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HomePoint
First Officer
Flight distance : 776007 ft
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United Kingdom
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Fantastic! I am sure there are many more like this, but only people who have bad experience will generally report their experience.
2017-8-25
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jh8
First Officer
Flight distance : 39685 ft
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Netherlands
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A few months ago my Mavic repair took almost 3 weeks (also a replacement AC), so I was pleasantly surprised now.
2017-8-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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Jh, appreciate your positive feedback, DJI is working on improving customer service to make every customer have a pleasant experience no only in products but also repair process.
Hope you will receive it soon.
2017-8-25
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