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DJI GO 4 not compatible with IPAD MINI 4
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14301 41 2017-8-25
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Lensboy
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My spark works great with the iphone but I wnted a bigger screen and numerous sources said the IPAD Mini 4 was the best for the job so I bought a used one. It came today but will not download DJI Go 4 saying it is not compatible. I have double checked and it is an IPAD mini 4 running the A8 processor.

Given how there are many people using this ipad mini 4 with the app it looks like this is a bug with the new version of the DJI software which affects new downloads only.

Has anyone found any solution to this?


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2017-8-25
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Montfrooij
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Ouch, that is not too good.
Must be a omission in the app by DJI.
2017-8-25
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roberteb
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I don't have any issues...

What is IOS version?  
2017-8-25
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Lensboy
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Montfrooij Posted at 2017-8-25 05:44
Ouch, that is not too good.
Must be a omission in the app by DJI.

do they doe regular updates to the GO 4 app? or will this be something we have to live with for 6 months
2017-8-25
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Dirk52
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Sure you bought a mini 4? If you are sure it is a mini 4 it must be the iOS version.
2017-8-25
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roberteb
lvl.3
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Check model number under About
2017-8-25
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depicus
Second Officer
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Well you cannot, as far as I was aware, remove support for a form factor so if you originally supported iPads you must continue to support iPads. Maybe this is just a blip with the App Store or maybe try rebooting the iPad just to make sure.
2017-8-25
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Lensboy
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Yeah it's defo an iPad mini 4..;) latest IOS too. Tried rebooting iPad but still won't allow download. It must just be a blip with the new go 4 version...  hope they fix it soon
2017-8-25
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Montfrooij
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Lensboy Posted at 2017-8-25 06:48
Yeah it's defo an iPad mini 4..;) latest IOS too. Tried rebooting iPad but still won't allow download. It must just be a blip with the new go 4 version...  hope they fix it soon

Must be. Just downloaded to iPhone SE no problem.
2017-8-25
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roberteb
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No issue with DJI Go 4 on Ipad Mini 4... just deleted app and reinstalled .... no issues...

What is the model number under About  (Don't mean Ipad Mini 4, but something like MK762NF/A )
2017-8-25
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fans99d24711
lvl.3
United States
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My ipad mini4 updated just fine.
2017-8-25
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lannes
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My mini 4 was able to download the latest DJi Go4 without any problems, no VPN though
2017-8-25
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gmdii80
New
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yeah I had to find another Tablet... not cool.
2017-8-25
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lannes
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Lensboy Posted at 2017-8-25 06:48
Yeah it's defo an iPad mini 4..;) latest IOS too. Tried rebooting iPad but still won't allow download. It must just be a blip with the new go 4 version...  hope they fix it soon

Trying turning off the VPN and removing the VPN app
2017-8-25
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Rawsome
First Officer
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Gotta test it on my iPad mini 2
Check the model nr. Where did you buy it?
2017-8-25
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ImHereToCrash
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works well on iPad mini 2 i had before i dropped it and broke the screen ;( works good on my GF's iPad pro 9.7 as well and her iPhone 7.  
2017-8-25
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mtnlandpix
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Works great on my iPad Mini 2 and my iPhone SE.
2017-8-25
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ix3lplix
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Just downloaded it to my iPad 2 for the first time and it worked fine.
2017-8-25
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Jeff7577
First Officer
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It’s either the vpn or it’s not the correct model...but you seem sure it’s a mini4.
2017-8-25
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Nikon 1
Second Officer
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I'm running 2 iPad Mini 4s and both updated the Go4 app and both my Mavic and Spark fly fine with them.  I am running 1 iPad Mini 4 with current iOS 10 and the other on iOS Developer Beta 11, release 6 - with no problem on either unit.  

Is it possible you bought an iPad that's "Jailbroken" as a lot of standard apps will not run correctly on jailbroken hardware?

You should post your model number as suggest several times above as well as a screenshot of your iOS version.

Good Luck!
2017-8-25
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cosmic68
Captain
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It's working on my iPad mini 4!
2017-8-25
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Montfrooij
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Lensboy Posted at 2017-8-25 06:02
do they doe regular updates to the GO 4 app? or will this be something we have to live with for 6 months

Yes, they do. At least so it seems.
2017-8-26
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Lensboy
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lannes Posted at 2017-8-25 16:09
Trying turning off the VPN and removing the VPN app

tried this still not compatible
2017-8-26
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Lensboy
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roberteb Posted at 2017-8-25 07:18
No issue with DJI Go 4 on Ipad Mini 4... just deleted app and reinstalled .... no issues...

What is the model number under About  (Don't mean Ipad Mini 4, but something like MK762NF/A )

model number is PF435B/A
2017-8-26
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Lensboy
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roberteb Posted at 2017-8-25 07:18
No issue with DJI Go 4 on Ipad Mini 4... just deleted app and reinstalled .... no issues...

What is the model number under About  (Don't mean Ipad Mini 4, but something like MK762NF/A )

Goog to know you managed to reinstall it......must be a bug relating to a setting on my ipad or country of download or some other strange anomaly
2017-8-26
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Jptsrone
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Lensboy Posted at 2017-8-26 03:35
Goog to know you managed to reinstall it......must be a bug relating to a setting on my ipad or country of download or some other strange anomaly

Has to be. Never had an issue with mine.
2017-8-26
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Lensboy
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Nikon 1 Posted at 2017-8-25 17:55
I'm running 2 iPad Mini 4s and both updated the Go4 app and both my Mavic and Spark fly fine with them.  I am running 1 iPad Mini 4 with current iOS 10 and the other on iOS Developer Beta 11, release 6 - with no problem on either unit.  

Is it possible you bought an iPad that's "Jailbroken" as a lot of standard apps will not run correctly on jailbroken hardware?

its a wifi only model so surely a jailbroken model would have cellular? sounded like a likely reason for a bit though!

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2017-8-26
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Lensboy
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Lensboy Posted at 2017-8-26 03:55
its a wifi only model so surely a jailbroken model would have cellular? sounded like a likely reason for a bit though!

SORTED

Just been back to the shop, it was infact an IPAD mini 1..!!!  
2017-8-26
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Lensboy
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Lensboy Posted at 2017-8-26 04:45
SORTED

Just been back to the shop, it was infact an IPAD mini 1..!!!

...I am officially ....A D.I.C.K
2017-8-26
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HomePoint
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I have seen this a few times now, so don't beat yourself up.
2017-8-26
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fans75f82364
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Lensboy Posted at 2017-8-25 06:48
Yeah it's defo an iPad mini 4..;) latest IOS too. Tried rebooting iPad but still won't allow download. It must just be a blip with the new go 4 version...  hope they fix it soon

I have iPad mini 4....no problem here.....what iOS version on yours?
2017-8-26
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eylneb
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glad it was because of this.. if not you wont know its an ipad mini1
2017-8-26
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DJI Diana
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Lensboy Posted at 2017-8-26 04:45
SORTED

Just been back to the shop, it was infact an IPAD mini 1..!!!

Hope you can get it replaced by an iPad mini 4. Anyway, glad to hear that you've got it sorted out.
2017-8-27
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roberteb
lvl.3
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Good to hear is solved...
2017-8-27
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Nikon 1
Second Officer
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Lensboy Posted at 2017-8-26 04:45
...I am officially ....A D.I.C.K

Sorry, Hopefully you can / did get this squared away with the person who sold it to you.

Good Flying
2017-8-30
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Montfrooij
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Good to hear you sorted it out, now hope for some good customer service
2017-8-30
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sednalb
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Lensboy Posted at 2017-8-26 04:45
...I am officially ....A D.I.C.K

we have all been there!, is your mini 4 working good currently?
2017-12-4
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djiuser_faPKcSQDG2bF
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So...  I have a new Iphone 6 and apparently the controller mount won't go any smaller to make it fit.. And of course the new App only works in the horizontal position, so I guess I cannot use my new iPhone..  AND my damn iPad won't download the app (why I'm posting in this thread I had the same error trying to install the app), because I also have an older version of the iPad Mini.  



So.. I'm going to have to buy a new iPad mini 4 as well to make this work? ? ?
2018-10-6
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djiuser_Akv2YE2kZIdq
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Spain
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i can download the app but it wont link to the aircraft. Cant get past stage 3  of the initial setup. Have you got any further with your problem?
2018-10-8
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djiuser_Akv2YE2kZIdq
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Lensboy Posted at 2017-8-26 04:45
SORTED

Just been back to the shop, it was infact an IPAD mini 1..!!!

i can download the app but it wont link to the aircraft. Cant get past stage 3  of the initial setup. Have you got any further with your problem?
2018-10-8
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