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ESC error... any suggestion?
492 4 2017-8-26
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Agent7837
lvl.2
Canada
Offline

Hi. I am a phantom 3 pro user and can not start the engine at all showing ''ESC error restart or contact DJI for service... something like this'´. Does someone had found a way to correct this issue? Everything look linked together as the AC, RC and Dji go app. I can see the camera and it says Ready to go in the screen but when i move the sticks on the remote always get this ESC error message and there is nothing i can do instead trying to turn off and on all devices but still not able to start the motors. Any idea or suggestion?
2017-8-26
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solentlife
Captain
Flight distance : 1087530 ft
Latvia
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ESC is the speed control for a motor and has nothing to do with linking etc.

Unfortunately - the ESC"s in a P3 are not the usual pull and replace style ... you will have to contact DJI .... unless you have a pal who's a dab hand at this ...

Nigel
2017-8-26
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Sorry to hear that, please contact our support to start a ticket and send the drone in.
Here is the link to obtain support: http://www.dji.com/support
2017-8-27
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djiflyer
lvl.1
  • >>>
United States
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I've had this problem ever since I installed the new firmware.  I can sometimes get the motors to start after cycling through all of my batteries.  Once I get one battery to work, the rest of them magically start working too, until the next time I take the drone out to fly it.  It's very frustrating because this is clearly a software issue and not a hardware one.  Best of luck to you...
2017-8-27
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GeeDee
lvl.4
Flight distance : 366257 ft
  • >>>
Australia
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Same problem here after the latest firmware... I find the motors will usually start without the props then all good
2017-8-28
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