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Vertical lines on video
5623 11 2017-8-28
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djiuser_2SuL9r2
lvl.1
France
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Hi everybody,
After some flights with perfect HD videos, I have line on pictures and videos.
Also ISO ajustment problem.


See attached pictures. One is zommed to see lines.

Did someone already have this problem.

Thank you.

Normal size:
DJI_0075.JPG

Zoomed:
Capture d’écran 2017-08-28 à 18.27.35.png
Video:
Capture d’écran 2017-08-28 à 18.27.14.png
2017-8-28
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Montfrooij
Captain
Flight distance : 2560453 ft
  • >>>
Netherlands
Online

Wow, that looks awful.
Are these taken from the SD card, or from the app (cache video)
2017-8-28
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DJI Elektra
DJI team
Hong Kong
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Please ensure that your version is the latest. Any error showed in your app? Did you check the original video? You can change a SD card and see if it is the problem.Please keep us updated,thanks.
2017-8-28
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djiuser_2SuL9r2
lvl.1
France
Offline

Hello,
Montfrooij, taken from SD Card.
DJI Elektra, already update to the last version and reset to factory settings, reset compass.
Sometimes it display "Camera Sensor Error" on DJI Assistant 4

Thank you for your help.
Olivier
2017-8-28
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DJI Elektra
DJI team
Hong Kong
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If the problem exists and "Camera Sensor Error" won't disappear, I would recommend you send it back for check. Please refer to the link below to contact the Support. http://www.dji.com/support. Thanks.
2017-8-28
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fans1637de0d
lvl.1
Sweden
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Hi,

I had the exact same problem. Two pixels that are working followed by two black pixels. Sent it to DJI and got a free warranty repair, where they changed the main board and the camera gimbal. DJI comment: "Warranty. The main board is faulty. The video feed shows colourful lines."

The repair went really smooth and Sprak is on its way back. I am really happy with the DJI service.
Henrik
2017-8-28
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OlivierSpark
lvl.1
France
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Hello,

Thanks all for helps.
I'm currently contacting support.

Enjoy Spark
2017-8-28
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OlivierSpark
lvl.1
France
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Hi,

Just to give you news.
My Spark has been changed by a new one in only one week without any cost
Thank you very much DJI Support.

Enjoy
2017-9-12
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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Might want to contact DJI Support as this doesn't look good and could be a gimbal or other internal issue
2017-9-12
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
Online

OlivierSpark Posted at 2017-9-12 04:22
Hi,

Just to give you news.

Good to hear!
2017-9-12
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Therecordyou
lvl.4
Flight distance : 29386 ft
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United Arab Emirates
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Hi, did you manage to fix it ? Because my spark crashed to the window. There is no any external damages. But when I was trying to fly it after that I got this weird vertical lines. Please do let me know
2017-12-30
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Therecordyou
lvl.4
Flight distance : 29386 ft
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United Arab Emirates
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OlivierSpark Posted at 2017-9-12 04:22
Hi,

Just to give you news.

Did you send it to China ? And how did u do it ?
2017-12-30
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