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Can't link go app
856 12 2017-8-28
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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I am unable to link my controller to the go app. Is there a way to find out what firmware version the controller is on without connecting to the go app?
Can fly without, so that link is good.
Samsung tab4 SM-T230NU : 4.4.2
Phantom 3 Advanced W322
GL300A controller.
The tablet wakes up when the usb is plugged in.
Tried ISO also...
2017-8-28
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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Also is there a way to test the Usb port so I know the data lines are good.
2017-8-29
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DJI Susan
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Please try to reset the controller by holding C1, C2 and shutter button. Alternatively, change to another USB cable or recommended mobile to test.
2017-8-30
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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DJI Susan Posted at 2017-8-30 00:49
Please try to reset the controller by holding C1, C2 and shutter button. Alternatively, change to another USB cable or recommended mobile to test.

Have done that Susan. Been trying for 6 weeks. Is there a way to test the Usb ports?
2017-8-30
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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DJI Susan Posted at 2017-8-30 00:49
Please try to reset the controller by holding C1, C2 and shutter button. Alternatively, change to another USB cable or recommended mobile to test.

Have done that Susan. Been trying for 6 weeks. Is there a way to test the Usb ports?
2017-8-30
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DJI Susan
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fansf8b5debc Posted at 2017-8-30 02:47
Have done that Susan. Been trying for 6 weeks. Is there a way to test the Usb ports?

I would recommend you to send it in for fully diagnosis: http://www.dji.com/support.
2017-9-1
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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Thank you Susan.
2017-9-2
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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Have purchessed another controller, it linked fine.
So my disconnected issue wss with the original controller USB not communicating with the tablet. Will send it in to find the problem. Thank you for uour time.
Al
2017-9-2
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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From the tablet files.
Screenshot_2017-10-19-16-53-27.png
2017-10-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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What is this? This pic is too small. Is there anything wrong with the APP?
2017-10-20
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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Diana, it was a screen shot of my log. No not the app, turned out to ne the USB connection type.  All good to go now.
2017-10-20
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fans9c72b3d9
New
United States
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I’ve been having the same issue for a week now. I updated the drone and rc a few weeks ago, but never flew it.
Then I decided to update my iPad one night. The next day I tried to fly, but the app won’t go to the Camera page...it just sits on the main page showing my Phantom 3 Advanced, with the lower button only saying How To Connect. I’ve tried everything I’ve heard so far, but nothing! Any ideas???.?.
2017-10-26
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Kampaipost
lvl.1
Flight distance : 58757 ft
United States
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I have the same issue and have not been able to get it to work
2017-11-13
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