Camera not responsive, post gimbal buzzing/firmware upgrade?
661 7 2017-8-31
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PADrone911
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United States
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Has anyone else had the camera go unresponsive after this last firmware update?

I have been given the Beta version to test and it has not helped the situation, it started right after the firmware update with the gimbal buzzing and freezing up to now just pointing straight down. I am able to move the camera to the forward position manually however any movement on the aircraft sets it to straight down again.

I have been having this issue for over two weeks and everything else on the aircraft works fine, just useless to fly if I can't see anything or take pics/videos!!!

Any help would be appreciated! {:4_154:}https://www.flickr.com/photos/erielifestar/36112718614/in/datetaken-public/

powered on, straight down

powered on, straight down
2017-8-31
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PADrone911
lvl.1
United States
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**This is a P4P purchased 3/17, running on iPAD Pro 9.7 with iOS 10.3.3 and iPhone 7+ with same iOS
2017-8-31
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Jenee 2
Second Officer
Flight distance : 7852129 ft
Australia
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Do you have one of the buttons set for camera down? Just wondering if the button is a bit stuck.
Have you done a gimbal calibration?
2017-8-31
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PADrone911
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Jenee 2 Posted at 2017-8-31 17:52
Do you have one of the buttons set for camera down? Just wondering if the button is a bit stuck.
Have you done a gimbal calibration?

I have tried to re calibrate the gimbal several times, to be honest I will have to look at the settings?  I don't believe so, this happened after it had the gimbal grind people have been talking about.

Very frustrating.....
2017-8-31
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DJI Susan
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Please contact the Support Team via support.us@dji.com for further assistance.
2017-8-31
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Jenee 2
Second Officer
Flight distance : 7852129 ft
Australia
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PADrone911 Posted at 2017-8-31 17:54
I have tried to re calibrate the gimbal several times, to be honest I will have to look at the settings?  I don't believe so, this happened after it had the gimbal grind people have been talking about.

Very frustrating.....

There is something amiss with the gimbal and I can only assume it is software related, I have the beta software and, although it fixed the grinding issue, there are still other strange things happening from time to time.
2017-8-31
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PADrone911
lvl.1
United States
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DJI Susan Posted at 2017-8-31 18:44
Please contact the Support Team via support.us@dji.com for further assistance.

Email was rejected by server is the message I got returned......
2017-9-1
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DJI Susan
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PADrone911 Posted at 2017-9-1 09:19
Email was rejected by server is the message I got returned......

You can also contact the support from here: http://www.dji.com/support.
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2017-9-2
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