Dronoob
lvl.4
Flight distance : 126079 ft
Germany
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doeboynmek Posted at 2017-9-4 03:19
I filed the police report already and they said it was so they can file the insurance claim, a claim that was denied apparently?? I’m so upset
OK, let's have a look at this from a legal point of view:
You (the customer) buy a product from DJI including a shipping service to your home address. You have a contract with DJI and it says "DJI delivers a product right to you. You pay $$$".
DJI manufactures your product and hands it over to a shipping company. DJI pays the shipping company for the shipping service. DJI has a contract with the shipping company. The contract says: DJI pays $$$. Shipping company gets the package sent to the specified destination address. Whole process can be tracked.
If, for whatever reason, you do not receive the product, your contract partner is DJI. DJI takes the money, DJI is responsible to get the product to you. If the product was delivered to the wrong address (but you specified the correct address) it is a problem between DJI and the shipping company. Of course, you should assist them to find out what went wrong (which you already did).
The police report already is a bit weird. All YOU can say is: DJI took your money and never delivered. Remember! Your contract partner is DJI and DJI did not deliver.
If it takes DJI ages to get this sorted out and you have no product, DJI did not fulfill the contract. You should ask them to fulfill the contract and give them some time to handle this. If they still do not fulfill the contract, ask your money back.
The only real issue I can think of is when DJI says, that the product has been delivered to exactly your address and the person who opened the door signed with "a random name". In that case the shipping problem might become your problem, as DJI has to prove the delivery and you have to prove that DJI is wrong. |
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