Hello everyone, I am using my dji refresh for a mavic pro issue and  the email I got with my case number asks for my remote control logs. Is that the same as my flight records on my phone? If not how do i get my RC logs from the remote? I am using a Mac. Also they mention in the email an attachment and none were sent with the email. Not sure what to do. I have video of  the event and flight records but not sure howto go about uploading and  where.The email left me confused. Any help wouldbe fantastic!

You are right, it's the same as exporting flight log.
Please install DJI Assistant 2 in your PC;
Connect RC to computer with USB cable, run DJI Assistant 2;
Turn on the RC;
Export the data and save to local;
You can upload all the data to Dropbox and reply the email with the link. My colleague will get it.

Thanks, the only problem I have is that i plugged in my rc and it didn't find it in assistant. I will try tomorrow. Also the email wasn't clear with those instructions. And I am working with a Mac and not a pc. Is there a tool to use for just the rc to get info off of it? I already got my flight records off of my phone and synced them. I also have video.

LMAC21074 Posted at 2017-9-5 18:58
Thanks, the only problem I have is that i plugged in my rc and it didn't find it in assistant. I will try tomorrow. Also the email wasn't clear with those instructions. And I am working with a Mac and not a pc. Is there a tool to use for just the rc to get info off of it? I already got my flight records off of my phone and synced them. I also have video.

Please check the below video and install the DJI Assistant 2 on Mac. The refer Mindy's suggestion to export the RC data.