So you finally got the drone back, right? I think it is that when there was no GPS signal, the drone entered to ATTI mode passively, you could still control the drone manually at that time. You can contact our support to start a data analysis and we can help to investigate. Here’s the link to contact us: http://www.dji.com/support.
Hi made contact with support they didn't want to see the flight log they wanted me to send in the drone?
I can't understand why the flight log isn't the first step
fansb8b222f3 Posted at 2017-9-9 12:10
Hi made contact with support they didn't want to see the flight log they wanted me to send in the drone?
I can't understand why the flight log isn't the first step
Sorry for this, how did you contact the Support, via email? Did you get a case number or ticket number from them? If yes, please provide me with your case number or ticket number so I can look into it.
fansb8b222f3 Posted at 2017-9-9 12:10
Hi made contact with support they didn't want to see the flight log they wanted me to send in the drone?
I can't understand why the flight log isn't the first step
[DJI] support . . . didn't want to see the flight log . . . I can't understand why the flight log isn't the first step
Maybe they thought you wouldn't be willing to provide it. Since you're apparently already familiar with the significance of the flight log in diagnosing a problem why don't you upload it to PhantomHelp and provide a link to it here using these instructions?