Please select Into the mobile phone version | Continue to access the computer ver.
Noise gimbal phantom 4 pro +
12345Next >
6438 180 2017-9-6
Uploading and Loding Picture ...(0/1)
o(^-^)o
PAUL31400
lvl.2
France
Offline

Hi guys,
I have the same problem with the gimbal of my phantom 4 pro + , i installed the last version firmware and so actually i have a noise vibration on the gimbal .
I bought my drone 5 days ago and i flyed only 2 days .
cCan you help me to do disapear noise of my gimbal ?
Calibration camera ok, IMU + compass ok, sensor ok

2017-9-6
Use props
CyFA
lvl.4
Flight distance : 1208602 ft
Cyprus
Offline

Its the firmware, i had the same problem with my P4P.
Did everything and at some point i managed to overcome the 50% gimbal calibration.
Now i have had
a camera hanging like dead after initializing
first photo is straight and second a bit to the right
and the buzz goes and comes randomly.
Waiting for either get the previous firmware or the latest beta.
2017-9-6
Use props
PAUL31400
lvl.2
France
Offline

Ok thanks, my camera works correctly and calibration is correct for 100% but only i have the noise in the gimbal. How get the firmware beta ?
2017-9-6
Use props
Thedonsza
Captain
Flight distance : 2528907 ft
  • >>>
Romania
Offline

I had the same problem. Returned my Phantom 4 Pro... the new one does not have that weird sound.
2017-9-6
Use props
fansf2ba673a
lvl.1
Flight distance : 423179 ft
  • >>>
Chile
Offline

Probé dos PH4P y si presenta en vibración y ruido, el Gimbal le pega al ventilador cuando se ponen en posición de costado.  No es una falla, ya que, el Drone no vuela de esta forma.
2017-9-6
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Sorry for the inconvenience, our engineers are working on this. And you can provide me with your DJI account to get the beta firmware for a temporary solution at the moment.
2017-9-6
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

CyFA Posted at 2017-9-6 05:28
Its the firmware, i had the same problem with my P4P.
Did everything and at some point i managed to overcome the 50% gimbal calibration.
Now i have had

So you had updated the beta but new problems come, right? Had you tried to calibrate the gimbal again? Could you please provide us with a short video for this case? Appreciate your feedback.
2017-9-6
Use props
PAUL31400
lvl.2
France
Offline

hi dji Thor , this is my compte dji :     dos-santospaul@orange.fr
can you send me the beta fimrware for my drone PHANTOM 4 PRO PLUS
thanks
2017-9-7
Use props
PAUL31400
lvl.2
France
Offline

2017-9-7
Use props
PAUL31400
lvl.2
France
Offline

Hi DJI Thor, this is my compte DJI : dos-santospaul@orange.fr
Can you send me the beta firmware for my drone PHANTOM 4 PRO PLUS please ?
Thank you
2017-9-7
Use props
CyFA
lvl.4
Flight distance : 1208602 ft
Cyprus
Offline

DJI Thor Posted at 2017-9-6 20:10
So you had updated the beta but new problems come, right? Had you tried to calibrate the gimbal again? Could you please provide us with a short video for this case? Appreciate your feedback.

No i have not received the beta version but requested this via PM.
If you could please provide this, then i will give it a try.
Will send you a PM now with my email address, thanks!
2017-9-7
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

CyFA Posted at 2017-9-7 07:16
No i have not received the beta version but requested this via PM.
If you could please provide this, then i will give it a try.
Will send you a PM now with my email address, thanks!

The beta should be available to your account, please check and update it. Let me know if you haven't received it.
2017-9-7
Use props
AlexVideoShark
Captain
Flight distance : 2552575 ft
  • >>>
Italy
Offline

DJI Thor Posted at 2017-9-7 23:58
The beta should be available to your account, please check and update it. Let me know if you haven't received it.

Hello DJI Thor. I have the same problem ... the gimbal does the same noise. Phantom 4 Pro :-(
Video shooting is also a bit shaky/ lateral flicker .
Can you  kindly send me the beta version to me please.    ...
I would like to try it .
thank you for it
2017-9-8
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

AlexVideoShark  Posted at 2017-9-8 00:40
Hello DJI Thor. I have the same problem ... the gimbal does the same noise. Phantom 4 Pro :-(
Video shooting is also a bit shaky/ lateral flicker .
Can you  kindly send me the beta version to me please.    ...

Please let me know your DJI email account so I can help to push the beta, thank you.
2017-9-8
Use props
AlexVideoShark
Captain
Flight distance : 2552575 ft
  • >>>
Italy
Offline

DJI Thor Posted at 2017-9-8 00:45
Please let me know your DJI email account so I can help to push the beta, thank you.

I wrote you in private message

Please help me... in this ...
I love my drones DJI ... and I would like to solve this inconvenient...
I'll let you know the response
2017-9-8
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

AlexVideoShark  Posted at 2017-9-8 00:50
I wrote you in private message

Please help me... in this ...

Had received your account and the beta should be available now, please check .
2017-9-8
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

AlexVideoShark  Posted at 2017-9-8 00:50
I wrote you in private message

Please help me... in this ...

Had received your account and the beta should be available now, please check.
2017-9-8
Use props
Bino
lvl.1
Flight distance : 327208 ft
Austria
Offline

i have the same problem as well. after the update weird gimbal noise. i don't want to send the drone to dji. can i get the beta firmware, or when will the new firmware be available. it's been a long time since the last update
2017-9-8
Use props
PAUL31400
lvl.2
France
Offline

hi thanks you dji thor , i receive your firmware beta for my drone phantom 4 pro + , i fly tomorrow with him .
2017-9-8
Use props
AlexVideoShark
Captain
Flight distance : 2552575 ft
  • >>>
Italy
Offline

DJI Thor Posted at 2017-9-8 02:13
Had received your account and the beta should be available now, please check.

OK, very good ...

Successfully installed the " BETA update" ...
the noise of the gimbal is gone ... and this is the beautiful news ...
many many thanks for this ...
Unfortunately ... the video is still shaking , you can notice it on the vertical lines,
like when you shoot a street lamp or a building ...
the drone is completely stationary, but the shooting is flickering ...
This also happens with the drone on the ground and with the motors/propellers switched off

anyway I'll do other tests on the camera settings ...
Certainly, the newly made 4K recording has been made shaky/flickering... :-(

I'm going to be more precise about the settings and the problem found ...
in short I will put a video about it ...

meanwhile thank you again for your support ...
the noise problem has disappeared
2017-9-8
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

AlexVideoShark  Posted at 2017-9-8 05:09
OK, very good ...

Successfully installed the " BETA update" ...

Please try to calibrate the IMU and gimbal and test again. If the camera still shaking, please help to check the version info at General Settings first. Then as you say, please provide us with an original video from the drone and a video for the camera status. Appreciate your petience.
2017-9-9
Use props
Bino
lvl.1
Flight distance : 327208 ft
Austria
Offline

Can I have the update as well. I have the same problems and it's been ages since you release the update which causes the problems
2017-9-14
Use props
Bino
lvl.1
Flight distance : 327208 ft
Austria
Offline

DJI Thor Posted at 2017-9-9 02:11
Please try to calibrate the IMU and gimbal and test again. If the camera still shaking, please help to check the version info at General Settings first. Then as you say, please provide us with an original video from the drone and a video for the camera status. Appreciate your petience.

Can i have the beta update as well. i'm having the same problems... please help
2017-9-15
Use props
Rafael Castro
Second Officer
Flight distance : 24961 ft
Brazil
Offline

Hi, can anyone help me, I'm having vibration problems on Gimbal after firmware update.
Email: repcastro@gmail.com
2017-9-15
Use props
AlexVideoShark
Captain
Flight distance : 2552575 ft
  • >>>
Italy
Offline

Hello everyone.... this is my funny Video after I've  received the beta update from dji Thor ....
Many many many thanks for your help ...
pls help me to grow up ...
subscribe on my YouTube channel
AlexVideoShark

2017-9-16
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Bino Posted at 2017-9-15 04:36
Can i have the beta update as well. i'm having the same problems... please help

Yes, please leave me your DJI account so I can help to push the beta. Thank you.
2017-9-16
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Rafael Castro Posted at 2017-9-15 12:23
Hi, can anyone help me, I'm having vibration problems on Gimbal after firmware update.
Email:

Had forwarded to the engineers, please check your account later.
2017-9-16
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

AlexVideoShark  Posted at 2017-9-16 01:50
Hello everyone.... this is my funny Video after I've  received the beta update from dji Thor ....
Many many many thanks for your help ...
pls help me to grow up ...

Thank you so much of your update and glad to hear that the issue was resolved. Hope you enjoy your flight. BTW, kids are very cute.
2017-9-16
Use props
AlexVideoShark
Captain
Flight distance : 2552575 ft
  • >>>
Italy
Offline

DJI Thor Posted at 2017-9-16 02:44
Thank you so much of your update and glad to hear that the issue was resolved. Hope you enjoy your flight. BTW, kids are very cute.

many many many thanks to you ....
without your help ... I can be still to looking for  ...

honestly ... the gimbal noise is disappear ... but still have some vibration ...
especially I can see it , when I finish to fly and stop the propeller ...
but ... in any case ... i have got a dji care service ... so...
I think should be better , bring my P4P at store ( DJI ROME STORE ) to have a quickly check ...

many thanks DJI ... you are fantastic DJI Thor
Alex Video Shark
2017-9-16
Use props
Bino
lvl.1
Flight distance : 327208 ft
Austria
Offline

Email is wildesreiskorn@gmail.com
2017-9-16
Use props
Bino
lvl.1
Flight distance : 327208 ft
Austria
Offline

DJI Thor Posted at 2017-9-16 02:38
Yes, please leave me your DJI account so I can help to push the beta. Thank you.

Email is wildesreiskorn@gmail.com
2017-9-16
Use props
Rafael Castro
Second Officer
Flight distance : 24961 ft
Brazil
Offline

DJI Thor Posted at 2017-9-16 02:40
Had forwarded to the engineers, please check your account later.

Hi thor, I updated the firmware today and the noise / vibration in the gimbal stopped, already thank the commitment and attention of the DJI team.
2017-9-17
Use props
Bino
lvl.1
Flight distance : 327208 ft
Austria
Offline

DJI Thor Posted at 2017-9-16 02:38
Yes, please leave me your DJI account so I can help to push the beta. Thank you.

my email is wildesreiskorn@gmail.com

i still haven't gotten anything. PLEASE!!!!!!
2017-9-19
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Bino Posted at 2017-9-19 06:14
my email is

i still haven't gotten anything. PLEASE!!!!!!

Sorry for the late reply. The beta should be available days ago. Please make sure that you have the internet to access it. I will also help to push the beta again. Let me know if you haven't received it. Thank you.
2017-9-20
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

AlexVideoShark  Posted at 2017-9-16 04:54
many many many thanks to you ....
without your help ... I can be still to looking for  ...

Please check if there are some sands run into the gimbal vibration rubber, the issue may occur when there is debris on the gimbal damping unit. Hold the yaw axis motor with one hand, and turn the damping unit forward, downward, left and right. See if it helps.
2017-9-20
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Rafael Castro Posted at 2017-9-17 05:32
Hi thor, I updated the firmware today and the noise / vibration in the gimbal stopped, already thank the commitment and attention of the DJI team.

It's my pleasure. Hope you have a nice time with the drone. Should you have any further questions, please feel free to contact us at any time, we're glad to help.
2017-9-20
Use props
AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
Offline

I also have a buzz and noise in the cardan, the rear part was also heated. After a while, the inscription gimbal motor overloaded appeared and the cardan of the camera did not stabilize horizontally.
gimbal motor overloaded
Моя учетная запись dji   fotodrug@gmail.com
2017-9-22
Use props
AlexVideoShark
Captain
Flight distance : 2552575 ft
  • >>>
Italy
Offline

DJI Thor Posted at 2017-9-20 00:17
Please check if there are some sands run into the gimbal vibration rubber, the issue may occur when there is debris on the gimbal damping unit. Hold the yaw axis motor with one hand, and turn the damping unit forward, downward, left and right. See if it helps.

Hi dear Thor ...
I repeat ... your support is very useful... really useful
so finally I found time to check and fly with my drone ...

I have followed your suggestion and I can confirm that the gimbal is clean and without any debris ...
but I still have some vibration on the video recorded ...

during the video test I've changed some setting and I noted the difference when I change speed shutter setting ...
don't change when the propeller is on or off but when change the shutter setting

basically when I set shutter at 1000 the vibrations are unacettable ... very much ...
when set shutter  at 100 or less then 100 the vibrations should be ok or not to much ...   

anyway ... after your beta update that you have suggested to me ...
the gimbal have stopped to warm up and other vibrations and noise are dissapeared ...
but as already told you ... I still have unacettable vibration on video recorded due someting on the gimbal ...
any suggestion ?
already tryed to updeted on your beta firmware and back on last and back again on beta ...  nothing change ... :-(
2017-9-29
Use props
AlexVideoShark
Captain
Flight distance : 2552575 ft
  • >>>
Italy
Offline

shutter set at 80

shutter set at 80

shutter se at 80

shutter se at 80

shutter setting at 80

shutter setting at 80

shutter setting at 1000

shutter setting at 1000
2017-9-29
Use props
AlexVideoShark
Captain
Flight distance : 2552575 ft
  • >>>
Italy
Offline

on the below video ... you can see the difference between different speed shutter setup on phantom 4 pro ...
it's just a demonstration video ... but I assure you that these vibrations are much more vibrant (embarassing )  even with high resolution panoramic views



2017-9-29
Use props
12345Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules