So one of my Sparks was returned to DJI for repair and I raised the case a week or two ago, I sent the Spark last Friday and UPS confirmed it has been delivered but on the support pages it is still showing as to be received???

How long does this process take?

Freakuk, the package arrived in facility on 5th, Sept, it usually takes 1-5 business days to unpack, please wait patiently and we will also inform local team to expedite the process, thank you.

DJI Mindy Posted at 2017-9-7 03:07
Freakuk, the package arrived in facility on 5th, Sept, it usually takes 1-5 business days to unpack, please wait patiently and we will also inform local team to expedite the process, thank you.

Thanks for the update

Wow, there must be a lot of returns/repairs to unpack

Freakuk Posted at 2017-9-7 03:46
Thanks for the update

Freakuk, the drone has been received and quotation has been sent to you, please check it out.
If there is any problem, please keep us updated.

DJI Mindy Posted at 2017-9-10 23:26
Freakuk, the drone has been received and quotation has been sent to you, please check it out.
If there is any problem, please keep us updated.

Got it

Thanks