DJI Susan Posted at 2017-9-11 00:06
Please PM me your DJI account, I will help to add you in.

enola281212@gmail.com

DJI Thor Posted at 2017-9-10 23:34
Had received your PM, please provide me with your DJI account so we could release the beta for you.

Are they really working on a fix to this firmware issue? My drone is also wobbly and unstable as these other people describe.

Also why would they not roll back the update if it is causing so many problems?

This is an expensive product and I worked a side job to pay for it and now it doesnt function like it should all because I was forced to upgrade the firmware.

I think that an explanation would be kind and helpful. All of the people on this forum seem to support the company you work for and its a matter of respect, kindness and courtesy to supply an explanation for how this could have happened.

Thanks!

fans15011072 Posted at 2017-9-13 05:32
Are they really working on a fix to this firmware issue? My drone is also wobbly and unstable as these other people describe.

Also why would they not roll back the update if it is causing so many problems?

I think flight stability issues are much more difficult to pinpoint as it's not affecting everybody and should it be THIS widespread we would have hundreds of reports and incidents as a result and a global rollback might prove more difficult to execute.

They are clearly working on a fix judging from the beta releases but unless they can pinpoint the exact root cause causing this to the ones affected, it may take some time.

A bug reproduction is key to any QA analysis and if DJI struggles to repro the issue, this clearly impacts the fix delivery time. It's not like every P4 is affected  so trying to fix these might break the others etc...

Use personal message to send your information to DJI,.

I see some Email addresses. I hope no one uses them for span......

Reckoner Posted at 2017-9-13 01:00
Hello Forum,

To carry on with his thread and for some feedback to DJI, I have now completed roughly 3 hours of flying without a single occurrence of the camera turning off or the gimbal losing power.

I concur. After my second batch of testing, I have not experienced the 4K camera issue. All other flight controls remain stable, and are (thankfully) unaffected by the firmware update of July.

Does DJI require any information other than this type of confirmation regarding the stable beta?

guardcim23 Posted at 2017-9-13 16:37
I see some Email addresses. I hope no one uses them for span......

Only use mine for dji nothing more.

DJI Susan Posted at 2017-9-11 00:06
Please PM me your DJI account, I will help to add you in.

Hi Susan
I have sent you a PM requesting the beta .300 firmware. Can you please forward it to my account?

DJI Susan Posted at 2017-9-8 20:14
As discussed above, this beta firmware is only for P4 camera issue. Please PM me your DJI account if you want to try. We will appreciate your feedback.

What about the instability and jerkynes that I get when I to a stop in mid air.Are you trying to fix that.

silvanoivan@ig.com.br firmware Beta

fans15011072 Posted at 2017-9-13 05:32
Are they really working on a fix to this firmware issue? My drone is also wobbly and unstable as these other people describe.

Also why would they not roll back the update if it is causing so many problems?

The beta testers sending the positive feedback to me, so it is working for the recording issue. I had received your PM, beta should be available a while later. Please check. Thank you.

fans49ec09b4 Posted at 2017-9-13 21:26
firmware Beta

I had informed the engineers to release the beta, please check your account later. It needs the internet to access it, you can update it either on DJI GO 4 or DJI Assistant 2.

Can someone please forward a copy to me. Nothing from susan yet. Dji thor can you pm me my email is at the top.

Hi DJI Thor
I have sent a PM to your account requesting the Beta .300. Can you please have it sent to my account.

Dnerve Posted at 2017-9-13 10:39
I think flight stability issues are much more difficult to pinpoint as it's not affecting everybody and should it be THIS widespread we would have hundreds of reports and incidents as a result and a global rollback might prove more difficult to execute.

They are clearly working on a fix judging from the beta releases but unless they can pinpoint the exact root cause causing this to the ones affected, it may take some time.

I think the point that everyone is missing...I mean maybe many of you have a bias towards this company, but no company, not a chinese company or an American company should force an update and damage property. Essentially DJI damaged our purchased property. It has been damaged for months. They have done this in the past and continue to do so. If people complain that the product is damaged because of their forced software update then they should replace the product immediately.  This is absolutely ridiculous. Talking on the forums, trying to figure out how to fix it, wasting everyone's time. If DJI broke it they should fix it and everyone should be able to move on. BOTTOM line is that this is a dishonest, sketchy beast of a company that clearly has no respect for their customers or even other companies. (They aggressively like to sue competitors). Classic, dirty, unethical business practices.

They certainly deserve to get sued and I certainly hope it happens.

fans27dc0c8d Posted at 2017-9-13 05:13
enola281212@gmail.com

Received with thanks! I have forwarded to our engineers to get the permission. Please have a try later.

beeper Posted at 2017-9-13 18:58
Hi Susan
I have sent you a PM requesting the beta .300 firmware. Can you please forward it to my account?

I received your PM, but there is no email address. Please check and resend it in PM, thanks!

fans27dc0c8d Posted at 2017-9-14 04:34
Can someone please forward a copy to me. Nothing from susan yet. Dji thor can you pm me my email is at the top.

I have received your message in PM. It has been forwarded to the right team, please try later.

Just tried beta 300, with latest assistant. Gives me option to downgrade back to 602. Beta 300 is a lot better than the failware, it does decend a lot more stable but you can still hear the motors fighting and it still has a wobble. Camera seems to be fixed.

DJI Susan Posted at 2017-9-15 01:43
Received with thanks! I have forwarded to our engineers to get the permission. Please have a try later.

Hi DJI Susan. I PMed you last week for beta and you said it should be available via Assistant 2 soon. Still not showing as an option a week later

VFARYAN Posted at 2017-9-15 02:46
Just tried beta 300, with latest assistant. Gives me option to downgrade back to 602. Beta 300 is a lot better than the failware, it does decend a lot more stable but you can still hear the motors fighting and it still has a wobble. Camera seems to be fixed.

Hello VFARYAN do you mean version .106 that you can roll back to.

Yeah sorry. I downgraded to 602 as 300 is still not stable. Will upload video later to show it wobbling on decent although not as bad. Also not holding position like 602 or 503.

VFARYAN Posted at 2017-9-15 02:46
Just tried beta 300, with latest assistant. Gives me option to downgrade back to 602. Beta 300 is a lot better than the failware, it does decend a lot more stable but you can still hear the motors fighting and it still has a wobble. Camera seems to be fixed.

I just can approve that too. I had never problems with video, but strong shaking during the hover and heavily fluctuating engine noise. The P4 is now much quieter in the hoverfly but still has not the same stability as with the FW 01.02.106

VFARYAN Posted at 2017-9-18 00:26
Yeah sorry. I downgraded to 602 as 300 is still not stable. Will upload video later to show it wobbling on decent although not as bad. Also not holding position like 602 or 503.

Version .300 seems to do what it was expected to, which is to provide a fix for the problem where the camera stops recording and gimbal resets when recording in 4k @ 30 fps. Of those that have tried this out I have not seen one report yet where this 4k issue has not been fixed.

For some that are affected, a reinstall of the 02.00.0106 has resolved or at least lessened the flight instability problem they had. Perhaps calibration of the VPS, IMU. RC may also help.

Aardvark Posted at 2017-9-18 02:19
Version .300 seems to do what it was expected to, which is to provide a fix for the problem where the camera stops recording and gimbal resets when recording in 4k @ 30 fps. Of those that have tried this out I have not seen one report yet where this 4k issue has not been fixed.

For some that are affected, a reinstall of the 02.00.0106 has resolved or at least lessened the flight instability problem they had. Perhaps calibration of the VPS, IMU. RC may also help.

Then why are the flight characteristics different. Maybe it was aimed at fixing the camera but something is different between 106 and 300 so they have addressed additional problems in some respect.

To my understanding its something to do with the board in the gimbal. As the p4 was manufactured with 2 different versions and i believe 1 works and 1 doesn't work with the fw. The part isnt for sale you have to purchase another gimbal but i am not certain.

SomeoneElsesDro Posted at 2017-9-17 15:55
Hi DJI Susan. I PMed you last week for beta and you said it should be available via Assistant 2 soon. Still not showing as an option a week later

Sir, I have double checked with our engineers, you have been added in, please try to login your DJI account and refresh the firmware via DJI Assistant 2.

I have come back from my Singapore trip and I did around 8 hours of flying with my P4. Again i'm pleased to say that my camera did not reset once and I am still happy with the recent .0300 beta.