MrRobert5823
Second Officer
Flight distance : 1385223 ft
United States
Offline
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DJI's drones are the best! They have awesome software, great control, the pics and vids are more awesome that I thought possible. Their support..... sigh... that is a different matter. I too had to send a part in for repair. Their support staff (chat support) are friendly, but not as informed about the specifics. The phone people are a little better, but even though they were friendly, they were surprisingly slow and unresponsive. I had a defect... they knew it... they told me.... and it took 8 weeks to get it replaced, when I could have replaced it for $60! All they had to do... was take the part... put it in a box.... and ship it.... It wasn't until it was 8 weeks that they finally moved on it.
Like I said the drones really are as awesome as they get... They really do amazing things and I could NOT be any more pleased with this... but their customer support isn't quite there yet. All I can give you is sympathy.... |
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