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Educational Discount (education@dji.com not responding)
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djiuser_VssgqDx
lvl.1
United States
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Hi,

I sent an application last week for the educational discount.  I will be leaving on a trip shortly and was looking to have a bundle by then which is why I tried to start this process early but still haven't heard back.  Customer Support told me to wait 24-48 hours but it's been a week now.  Any idea on the length of time this takes?  
2017-9-8
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DJI Susan
Administrator

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Could you tell us your email address? I'd like to help you.
2017-9-8
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antb
lvl.1
United States
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DJI Susan Posted at 2017-9-8 19:03
Could you tell us your email address? I'd like to help you.

thank you!  I just PM'ed you email
2017-9-9
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ALABAMA
Captain
Flight distance : 9234058 ft
United States
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You can depend on DJI Susan for sure!
2017-9-9
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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ALABAMA Posted at 2017-9-9 07:03
You can depend on DJI Susan for sure!

Yes, she's a go getter, and forum grinder... Very helpful. ;-)




RedHotPoker
2017-9-9
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DJI Susan
Administrator

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antb Posted at 2017-9-9 07:00
thank you!  I just PM'ed you email

Well received. I have checked with our colleagues that they couldn’t find an email from your email address. I would recommend you to apply for the discount here again: http://store.dji.com/education. Please let me know once you did, our colleagues will take care of it.
2017-9-10
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antb
lvl.1
United States
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DJI Susan Posted at 2017-9-10 21:02
Well received. I have checked with our colleagues that they couldn’t find an email from your email address. I would recommend you to apply for the discount here again: http://store.dji.com/education. Please let me know once you did, our colleagues will take care of it.

thanks susan.  I reapplied as of 10 minutes ago.  
2017-9-11
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DJI Susan
Administrator

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antb Posted at 2017-9-11 07:33
thanks susan.  I reapplied as of 10 minutes ago.

Noted with thanks! I have forwarded to the designated department to check and take care of it. Please keep an eye of your mail later.
2017-9-12
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antb
lvl.1
United States
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DJI Susan Posted at 2017-9-12 00:23
Noted with thanks! I have forwarded to the designated department to check and take care of it. Please keep an eye of your mail later.

thanks!  I see it however it says it just expired. Can I be resent a new one?
2017-9-12
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DJI Susan
Administrator

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antb Posted at 2017-9-12 09:08
thanks!  I see it however it says it just expired. Can I be resent a new one?

The validity of EDU coupon is 3 months... Please PM me your coupon. I'll check.
2017-9-15
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Whey2000
New

United States
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I am also upset by a certain passivity among educational structures, especially with regard to additional assistance such as   I write my own study, studying on a historical course and often have to wait for an answer. I advise you to turn to online support
8-28 10:22
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