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Is this a Joke? We can't turn the FAN OFF on the Osmor Pro?
701 6 2017-9-8
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TokyoStreetView
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Just to be clear, there is no freaking way to turn off the FAN on the Osmo Pro like I can turn it off on the Osmo???? How on hell I am able to record sound when the only thing we can hear in the background is the fan noise?!?!?

2017-9-8
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hungry cup
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I have the same problem. The raw is even louder. If you have sound postproduction you can eliminate the backround noise quite good.
2017-9-9
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DTK
Second Officer
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Sorry. If the fan is turn off at any time, the camera bursts into fire. It is really too hot to handle. Separate sound recording is really the only way. Plus the sound recording in osmo is not up to pro standard anyway.
2017-9-9
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TokyoStreetView
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hungry cup Posted at 2017-9-9 03:19
I have the same problem. The raw is even louder. If you have sound postproduction you can eliminate the backround noise quite good.

Any tips on how you would do so?
2017-9-9
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TokyoStreetView
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DTK Posted at 2017-9-9 13:18
Sorry. If the fan is turn off at any time, the camera bursts into fire. It is really too hot to handle. Separate sound recording is really the only way. Plus the sound recording in osmo is not up to pro standard anyway.

The Osmo pro is somehow a GH4 shooting at 60mbps instead of 100 and crammed in a small form factor. Now I am not sure if you ever used a GH4 (I owned 3 of them), but the heat dissipation is not that all rocket science and there are no annoying fans in the camera. Yet I could record up to 256GB worth of video without the camera melting, I am sure that at DJI they could have done something that could drastically decrease the noise of the fan. Just by designing correctly the case and flow of the air you could decrease the noise while still having the fan on. Or even better you could have the fan set on variable speed. 20 to 40% speed decrease when recording and 100 or more when on idle, as well as returning to 100% before overheating, like on the X3.

Now, recording separately, sure, in an ideal condition when you have a bunch of guys with you and a boom mic, but then why would I want a cheap Osmo when I could do better with the GH4/GH5 A7SII... mounted on a Gimbal??
2017-9-9
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DJI Mindy
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DTK is right about the fans in Osmo Pro, it cannot be turned off at the moment in order to protect the camera and lens to ensure footage quality.
We will keep improving our products to make you have a good experience with it, we are sorry for the inconvenience that has been brought.
2017-9-10
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adamjeal
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Hi, can anyone tell me if they have had a satisfactory resolution to these issues with the Osmo Pro?

I.e.: a refund?

The fan issue, as spoken about here and on numerous other threads, is a hardware limitation. The device was sold as a professional filmmaking tool that is suitable for dual system sound;

(Note the Boom Operator in the boxing ring).

It is my contention that this device was mis-sold as it is not suitable for purpose. I have spoken to UK trading standards, who agree with this.

Under UK consumer law, you can claim a repair, replacement or refund up to six years from the date of receipt of the product (five years in Scotland) for goods that aren't fit for purpose.

DJI Support are ignoring what I am telling them regarding UK Consumer law and are being belligerent, just constantly referring back to their standard 14 day return policy. They are now telling me that they cannot refund me, which directly contravenes UK consumer law.

They know the issue with this device and know that there is no 'fix'. Inspite of this, two of their tech support staff originally kept insisting that I send the device in for 'repair'. I explained that this isn't a repair issue, rather a hardware limitation. AFAIK, no 'fix' was ever brought forward for this, unless someone else can confirm anything to the contrary.

I thought this would be ideal for my project, I was wrong, and It has been a very costly mistake.

In these particular circumstances, a repair or replacement is not relevant. I want a refund, as the system is no good for it's intended purpose. I discussed these issues with UK Trading Standards Officers who have told me that I am entitled to a refund.

I had my system stored, and only discovered the problems when I prepared to fly to Dublin for a recce/test shoot for my film. I spent a fortune on the system, only to have to spend more than the same again just so that I could have a suitable camera system for the recce/test shoot. This caused me no end of problems & frustration, as I'm funding this entire project myself, and I don't have unlimited means.

I love DJI products, but I implore you; please don't release products such as this that are not fit for use or are effectively still in beta stage. It is forcing your customers to bear the brunt of the issues & it's unacceptable.
2-12 05:17
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