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Osmo+ Not Recording 4k, 2.7K and 1080 SLO
157 14 2017-9-9 09:57:47
AHK
Beginner
Pakistan
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I need some help. I have an Osmo+ and love it when it works. Trouble is that isn't very often. The problem is it starts up fine connects to my iPhone wifi and shows the live video feed on the phone. When I hit record it records just fine but anywhere from 2seconds to 3 minutes later the screen goes black but the information is still there Recording battery histogram all the info but no live view, then the recording stops. a few seconds later the live view comes back on and I can hit record again. This will happen time after time with no real pattern. I need help. The thing is useless to me if I can't trust it to stay recording when I hit the record button. Please watch the video to know more about the issue,


I can't afford to send it back to Hong Kong as we don't have Repair Centers for DJI OSMO in Pakistan, it will cost me $300

Help me, please!
2017-9-9 09:57:47
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AHK
Beginner
Pakistan
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Things i have tried:
- Updated to the latest firmware
- Changed SD cards
- Detached and re attached Camera
- Reinstalled the firmware
- Changed up to 4 phones, now using iPhone

tried all the above-mentioned things but issue is the same
2017-9-9 09:58:41
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DJI Mindy
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Japan
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We are sorry for the experience with our product, may I know the original footage in the SD card? Will it get black or get stopped?
2017-9-9 22:18:11
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AHK
Beginner
Pakistan
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DJI Mindy Posted at 2017-9-9 22:18
We are sorry for the experience with our product, may I know the original footage in the SD card? Will it get black or get stopped?

It gets corrupted and most of the time it's black
2017-9-9 23:42:33
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AHK
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Pakistan
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DJI Mindy Posted at 2017-9-9 22:18
We are sorry for the experience with our product, may I know the original footage in the SD card? Will it get black or get stopped?

And it stops the recording
2017-9-9 23:43:20
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DJI Mindy
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Japan
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I see, I know you have updated the firmware, but we still suggest to flash the firmware with the following steps:
Download the firmware to the root directory of SD card;
Before power on, keep pressing the Trigger and Record button at the same time, then press Power switch for about 5 seconds until the indicator blinks red and green alternatively.
A few minutes later, when the indicator becomes solid green, delete the firmware in SD card and reboot the Osmo.
Here is the tutorial video for your reference:

2017-9-10 00:58:21
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AHK
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Pakistan
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DJI Mindy Posted at 2017-9-10 00:58
I see, I know you have updated the firmware, but we still suggest to flash the firmware with the following steps:
Download the firmware to the root directory of SD card;
Before power on, keep pressing the Trigger and Record button at the same time, then press Power switch for about 5 seconds until the indicator blinks red and green alternatively.

Did it 5 times

By the way here is the footage recorded on SD card for 5 seconds, after 5 seconds the live view frozen

2017-9-10 02:44:10
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AHK
Beginner
Pakistan
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DJI Mindy Posted at 2017-9-10 00:58
I see, I know you have updated the firmware, but we still suggest to flash the firmware with the following steps:
Download the firmware to the root directory of SD card;
Before power on, keep pressing the Trigger and Record button at the same time, then press Power switch for about 5 seconds until the indicator blinks red and green alternatively.

Ill try one more time and will be back to you
2017-9-10 02:46:46
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AHK
Beginner
Pakistan
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DJI Mindy Posted at 2017-9-10 00:58
I see, I know you have updated the firmware, but we still suggest to flash the firmware with the following steps:
Download the firmware to the root directory of SD card;
Before power on, keep pressing the Trigger and Record button at the same time, then press Power switch for about 5 seconds until the indicator blinks red and green alternatively.

Done with the firmware and still the same issue, Please see the log file of the firmware update below

LOG FILE

========== 2016.11.21 10:29:32 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.04.00.52.bin
Upgrading ...

========== 2016.03.01 02:24:16 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.05.00.90.bin
Upgrading ...
Result: Success.

========== 2017.09.01 09:57:42 =====================
Packet: OSMO_FC350Z_FW_V99.99.99.99.bin
Upgrading ...
Result: Success.

========== 2017.09.06 10:26:01 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.06.01.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2017.09.06 10:26:46 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.06.01.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2017.09.06 10:33:56 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.06.01.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2017.09.10 15:52:56 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.06.01.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.
2017-9-10 02:52:10
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DJI Mindy
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China
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AHK Posted at 2017-9-10 02:52
Done with the firmware and still the same issue, Please see the log file of the firmware update below

LOG FILE

The issue has been reported to our engineers for further assistance, I will come back to you once I hear from them, appreciate your patience.
2017-9-11 02:46:58
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AHK
Beginner
Pakistan
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DJI Mindy Posted at 2017-9-11 02:46
The issue has been reported to our engineers for further assistance, I will come back to you once I hear from them, appreciate your patience.

ok, waiting for your reply
2017-9-11 02:47:52
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DJI Mindy
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China
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AHK Posted at 2017-9-11 02:47
ok, waiting for your reply

We suggest to change WI-FI channel to 5.8G in Settings, please make sure your mobile device also support 5.8G. Looking forward to your update about the result.
2017-9-13 02:23:13
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AHK
Beginner
Pakistan
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DJI Mindy Posted at 2017-9-13 02:23
We suggest to change WI-FI channel to 5.8G in Settings, please make sure your mobile device also support 5.8G. Looking forward to your update about the result.

Tried it 4 times still the same result
2017-9-13 10:44:14
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AHK
Beginner
Pakistan
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DJI Mindy Posted at 2017-9-13 02:23
We suggest to change WI-FI channel to 5.8G in Settings, please make sure your mobile device also support 5.8G. Looking forward to your update about the result.

Why aren't you responding
2017-9-16 11:28:20
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DJI Mindy
Administrator
China
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AHK Posted at 2017-9-16 11:28
Why aren't you responding

Sorry that I haven't got the reply from our R&D engineers, it's weekend now, I will help to expedite on Monday, thanks for your patience.
4 days ago
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