Can't take off in NFZ, but on old firmware
760 6 2017-9-9
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Bill Drones
lvl.4
United States
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I'm sure this was covered somewhere before, but the search on this website is not working with me. Here's the deal...

I am on a firmware version from the end of last year, and have not upgraded since, as I was concerned about not being able to take off in a NFZ. Now, before you Nancys get on my case about flying in a NFZ, I have permission from the airport....

My questions is, if I have not upgraded my firmware since they started this rule, is there something in the DJI Go app that is preventing me from taking off? I was using a non-internet-connected device before, and never had issues. Now, I am using my phone on LTE, and it prevents me from taking off at all in red zones. My other question is, if I have permission from the airport, how long does it take to get the no take off allowed, overridden by DJI, if I contact that flysafe email? Is it instant, or do they get back to you after X number of days/weeks/months. I have another trip coming up that I have permission for an airport, and I don't want to be stuck waiting for DJI to get back to me on this, before my trip ends.

Any input is greatly appreciated!
2017-9-9
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Pumavic
lvl.3
United States
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I'm in a NFZ area and I can fly after the latest updates. It's even easier than before actually. Now, all I do is check off a couple of boxes and away I go. I think not updating is causing problems for you? I also use my LTE-only device but that should not be a hindrance since flights can be made in Airplane mode.
2017-9-9
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Mari
Second Officer
Flight distance : 1308780 ft
Netherlands
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... use again a non-internet-connected device!  Or simply switch phone to airplane mode...
2017-9-9
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hallmark007
Captain
Flight distance : 9827923 ft
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Ireland
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Up to 24 hours.
2017-9-9
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TroutboyNZ
lvl.4
Flight distance : 1726486 ft
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New Zealand
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What app version? You'll need to logon to Dji Go4 and you should be able to fly again, it's a one time activation.
2017-9-9
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Bill Drones
lvl.4
United States
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Ah, ok! I'll try these suggestions. Thank you all very much!

So you guys all think it is safe to just update to the latest firmware too?
2017-9-9
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DJI Diana
Administrator
Flight distance : 2408 ft

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Normally, the Fly Safe team will your email within 2 working days. Have you sent email to flysafe@dji.com? If yes, please provide me your ticket number, I'll escalate it.
2017-9-9
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