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disconnect over and over
103 11 2017-9-10 03:00:46
hdlou94
Student Pilot
Flight distance : 221974
United States
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I have done every thing asked of me in this forum, calibrate, recalibrate, insatll, uninstall , reinstall.. I still get disconnected 800 ft out. when is this going to be resolved ??
2017-9-10 03:00:46
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Mabou2
Intern Pilot
Flight distance : 247270
United States
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Are you losing all communication with your drone or are you specifically losing Video Transmission?  (Important to be accurate with your answer)
2017-9-10 04:00:49
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BagoDJIoperator
Student Pilot
Flight distance : 50083
United States
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maybe your line of sight of bad or antenna position. Where are you flying?
2017-9-10 05:35:47
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hdlou94
Student Pilot
Flight distance : 221974
United States
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It is both, video and signal. antennas are set per DJI recommendations..
2017-9-10 17:18:00
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hdlou94
Student Pilot
Flight distance : 221974
United States
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this is from my backyard, I had no issues until the last update, i went out out 1.5 miles from the same place..
2017-9-10 17:18:57
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BagoDJIoperator
Student Pilot
Flight distance : 50083
United States
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hdlou94 Posted at 2017-9-10 17:18
this is from my backyard, I had no issues until the last update, i went out out 1.5 miles from the same place..

in the MC setting check and see how far you have the distance limit too if so change it to 8000m
2017-9-10 17:35:47
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DJI Diana
Administrator
Japan
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Just to verify, it is a Phantom 4, right? Was the drone triggered RTH when the APP shows disconnected? Are you able to use the RC to control it? What mobile device are you using? What is the APP version? What is the firmware version?
2017-9-10 20:12:58
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hdlou94
Student Pilot
Flight distance : 221974
United States
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BagoDJIoperator Posted at 2017-9-10 17:35
in the MC setting check and see how far you have the distance limit too if so change it to 8000m

It is set for max. distance
2017-9-11 01:45:01
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hdlou94
Student Pilot
Flight distance : 221974
United States
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DJI Diana Posted at 2017-9-10 20:12
Just to verify, it is a Phantom 4, right? Was the drone triggered RTH when the APP shows disconnected? Are you able to use the RC to control it? What mobile device are you using? What is the APP version? What is the firmware version?

good morning, it is a P4P, RTH was triggered once, I am using I-Pad air-2, last updated firm ware..
2017-9-11 01:46:47
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hdlou94
Student Pilot
Flight distance : 221974
United States
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DJI Diana Posted at 2017-9-10 20:12
Just to verify, it is a Phantom 4, right? Was the drone triggered RTH when the APP shows disconnected? Are you able to use the RC to control it? What mobile device are you using? What is the APP version? What is the firmware version?

app. version   4.1.7
app. data base       01.00.01.04
2017-9-11 01:58:58
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DJI Susan
Administrator
China
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hdlou94 Posted at 2017-9-11 01:58
app. version   4.1.7
app. data base       01.00.01.04

Double checked, do you place the antenna as the below video, right? How about changing to another location without interference?
2017-9-11 03:40:02
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DJI Diana
Administrator
China
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hdlou94 Posted at 2017-9-11 01:58
app. version   4.1.7
app. data base       01.00.01.04

Have you tried what Susan suggested in the post 11#? You can also try to fly the drone in different open areas, please keep us updated.
4 days ago
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