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Just crashed my 3 day old Mavic. What happens now?
79 7 2017-9-10 03:37:43
DJ Nee
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Flight distance : 25789
Australia
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Hi all...

Absolutely devestated :(

I was showing a mate the sports mode on my 3 day old Mavic on a local school field, and misjudged the height of one of the goalposts, and hit it at full speed.
I can't believe i've been so stupid, as i'm usually so careful.

So i guess it can be repaired? Camera still gives an image, but theres nothing working on the gimbal. One of the front legs has a tear in the plastic...props gone.

What do i do now? Do they give a quote before attempting repair?

Help!
2017-9-10 03:37:43
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DJ Nee
Hobbyist
Flight distance : 25789
Australia
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Also, i was looking to do the DJI care last night too, but got busy and postponed it... would this have covered a crash or is it just to cover a faulty drone?
2017-9-10 03:35:21
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Tahoe Ed
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United States
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Please contact dji.com/support and open a ticket for repair/replacement.  Your care coverage should cover the damage.  
2017-9-10 05:12:47
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DJ Nee
Hobbyist
Flight distance : 25789
Australia
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Tahoe Ed Posted at 2017-9-10 05:12
Please contact dji.com/support and open a ticket for repair/replacement.  Your care coverage should cover the damage.

I wish i had taken the CARE package out yesterday :( It was on my list of things to do, but i didn't end up taking it out as i got busy last night and didn't find the time to sort it out. I'm so angry at myself right now
2017-9-10 05:29:22
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DJ Nee
Hobbyist
Flight distance : 25789
Australia
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Am i able to buy the CARE package right now and still be covered? I am kicking myself that i didn't get around to sorting this last night. :( Dammit...
2017-9-10 05:39:41
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ghostrdr
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Flight distance : 121597
United States
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DJ Nee Posted at 2017-9-10 05:39
Am i able to buy the CARE package right now and still be covered? I am kicking myself that i didn't get around to sorting this last night.  Dammit...

That would be akin to buying flood insurance after the flood. Time to get a repair quote.
2017-9-10 06:06:55
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Tahoe Ed
Super Moderator
Flight distance : 12700507
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DJ Nee Posted at 2017-9-10 05:39
Am i able to buy the CARE package right now and still be covered? I am kicking myself that i didn't get around to sorting this last night.  Dammit...

I am sorry.  As was stated, it would not be available to you.  
2017-9-10 08:20:52
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DJI Mindy
Administrator
Japan
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Nee, we understand your frustration, but DJI Care Refresh can only be purchased before activation or within 48 hours after the drone was activated.
As far as I can see,  your drone should have been activated over 48 hours.
Please contact our support to start a ticket and send in the drone for evaluation, then the quotation will be sent to you before repair.
2017-9-10 18:35:37
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