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Can't upgrade the firmware on Mavic Pro
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475 43 2017-9-10 08:06:15
Light007
lvl.1
Flight distance : 56080
Hong Kong
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Hi All,

I can't upgrade the firmware on Mavic Pro. Now, my version of RC and AC are not matched, my AC can't take off anymore due to the reason.
My AC is still on 01.03.04 version.
My RC is on 01.03.1 version.
I tried a lot of times with DJI Assistant 2 and GO Apps, both also cannot.
Then I used different PC to try, and all the upgrades failed too.
Then Finally, I decided to reset my RC to 01.03.04 version, yet it failed too.
Then I tried to use DJI GO 4 Apps to downgrade my RC, and yet it only has one option, which is  01.03.1 version.

Oh no! I'm very dissappointed and tired. Please help. Thank you.
2017-9-10 08:06:15
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DJI Thor
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Japan
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Just to verify, did you get any error codes when the upgrade failed?
2017-9-10 18:41:20
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Light007
lvl.1
Flight distance : 56080
Hong Kong
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DJI Thor Posted at 2017-9-10 18:41
Just to verify, did you get any error codes when the upgrade failed?

Hi,

FYI.

Error: undefined 0x020106.

Thank you.
2017-9-10 22:40:17
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DJI Thor
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Japan
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This is a known issue, please provide me with your DJI account and we will release a beta V01.03.0813, upgrade it and then please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.
2017-9-11 00:58:19
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Light007
lvl.1
Flight distance : 56080
Hong Kong
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DJI Thor Posted at 2017-9-11 00:58
This is a known issue, please provide me with your DJI account and we will release a beta V01.03.0813, upgrade it and then please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.

Hi DJI THOR,

My DJI account is shin-o07@hotmail.com.

Thanks for your prompt response.
2017-9-11 01:43:55
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DJI Thor
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China
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Light007 Posted at 2017-9-11 01:43
Hi DJI THOR,

My DJI account is .

Thank you. Had forwarded it to the engineers. Please check your account a while later. Don't forget the steps mentioned above. Thank you.
2017-9-11 01:57:20
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Web Merlin
lvl.1
Australia
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DJI Thor Posted at 2017-9-11 01:57
Thank you. Had forwarded it to the engineers. Please check your account a while later. Don't forget the steps mentioned above. Thank you.

Hi Thor, can I also obtain the base rollback version of software please? Since new in July, my Mavic has not been able to be upgraded. I've tried every which way through Assistant on Mac, iPhone, iPad both over good wifi and cellular. All devices are running latest version of apps and software and I run iPhone 7 plus and 2016 15" MacBook Pro and iPad Pro. Only the RC has upgraded to .900. I have not attempted to update the RC to .1000 as I see people have done this and the drone now fails to launch. I did try an AC upgrade to .1000 but it fails at 44% whereas with the .900 upgrade it always failed at 60%. The error code continually displayed is Undefined 0x020106.

So AC is still on .400 from factory and RC now on .900. I'd love to try the roll back to .350 and then upgrade whilst recording video to see if it works for me. Let me know if you can assist please.

Thanks in advance.
2017-9-11 03:19:39
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Light007
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Flight distance : 56080
Malaysia
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DJI Thor Posted at 2017-9-11 01:57
Thank you. Had forwarded it to the engineers. Please check your account a while later. Don't forget the steps mentioned above. Thank you.

Great! upgrade succesfully and can I can fly now. Thank you so much.
2017-9-11 04:07:11
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DJI Susan
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China
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Web Merlin Posted at 2017-9-11 03:19
Hi Thor, can I also obtain the base rollback version of software please? Since new in July, my Mavic has not been able to be upgraded. I've tried every which way through Assistant on Mac, iPhone, iPad both over good wifi and cellular. All devices are running latest version of apps and software and I run iPhone 7 plus and 2016 15" MacBook Pro and iPad Pro. Only the RC has upgraded to .900. I have not attempted to update the RC to .1000 as I see people have done this and the drone now fails to launch. I did try an AC upgrade to .1000 but it fails at 44% whereas with the .900 upgrade it always failed at 60%. The error code continually displayed is Undefined 0x020106.

So AC is still on .400 from factory and RC now on .900. I'd love to try the roll back to .350 and then upgrade whilst recording video to see if it works for me. Let me know if you can assist please.

The beta version is only available for updating to the latest firmware now. Could you offer your DJI account? I'd like to help you get the permission and update as Thor's directions.
2017-9-11 04:29:25
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Flashman
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Flight distance : 69119
United Kingdom
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Today I tried to upgrade the firmware on my Mavic Pro using the controller/iPhone 6S. I then ran into unknown issues whereby the firmware upgrade failed. The result was my battery then bricked - the two centre green lights flashed at 15 second intervals and would not power or recharge. I found a post on the Mavic Pilots website that stated the firmware should be upgraded by use of the DJI Assistant 2 application and this will also unbrick the battery.  I tried this but unfortunately, there wasn't enough power in my bricked battery to even initialise the Mavic. I did eventually upgrade the firmware with a different battery.  However, I am now left with a bricked battery which has only seen less than an hours use!  All I did was attempt a firmware upgrade.   Any suggestions on how I may recover this problem battery would be appreciated.
2017-9-11 05:21:56
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fans9e607620
lvl.1
Flight distance : 180378
United States
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Can someone please help,

I just bought DJI goggles and I had to update my firmware on Mavic Pro. Now, my version on my Remote control is .1000 and AC is on .0500 and my AC can't take off anymore.
I've tried 3 different PC 3 different USB cables many times with the DJI Assistant 2 and DJI 4 GO App, nothing seems to work I get a Undefined Error 0x020106. I've tried phoning support and all they want me to do is send in my drone for repair, which they are saying can take up to 3-4 weeks. This has really upsetting me. I have never had such issues with Dji's support or lac of nor any firmware problems. I have 2 P4's 1 MP and never had a issue. I've always spoke highly of Dji. 2 of my friends have Mavic Pros and are looking at getting goggles also, I'm not sure if I should tell them to buy them after this.  

I'm dissappointed in DJI's response to my problem. Please help. Thank you.
2017-9-11 15:35:48
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fans9e607620
lvl.1
Flight distance : 180378
United States
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Will the V.0813 help me?

Dji acc is under:
2matthewunderwood@gmail.com

Thank you
2017-9-11 15:45:43
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Web Merlin
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Australia
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DJI Susan Posted at 2017-9-11 04:29
The beta version is only available for updating to the latest firmware now. Could you offer your DJI account? I'd like to help you get the permission and update as Thor's directions.

Hi DJI Susan, thank you for your reply, I've just PM my details to you.
2017-9-11 15:50:04
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DJI Thor
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Light007 Posted at 2017-9-11 04:07
Great! upgrade succesfully and can I can fly now. Thank you so much.

Glad to know that. Should you have any further questions, please feel free to contact us. We'd glad to help.
2017-9-12 00:25:47
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DJI Thor
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Flashman Posted at 2017-9-11 05:21
Today I tried to upgrade the firmware on my Mavic Pro using the controller/iPhone 6S. I then ran into unknown issues whereby the firmware upgrade failed. The result was my battery then bricked - the two centre green lights flashed at 15 second intervals and would not power or recharge. I found a post on the Mavic Pilots website that stated the firmware should be upgraded by use of the DJI Assistant 2 application and this will also unbrick the battery.  I tried this but unfortunately, there wasn't enough power in my bricked battery to even initialise the Mavic. I did eventually upgrade the firmware with a different battery.  However, I am now left with a bricked battery which has only seen less than an hours use!  All I did was attempt a firmware upgrade.   Any suggestions on how I may recover this problem battery would be appreciated.

Please remove the battery and try to charge it for about 2 hours, and then mount the battery to the aircraft, connect your drone to the computer and try to upgrade it via DJI Assistant 2 again. The middle 2 LED lights will keep lighting and the power button of the battery will not work until the upgrade is successful. If it doesn't help, I suggest sending it back if the battery is under warranty period.
2017-9-12 00:24:43
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DJI Thor
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fans9e607620 Posted at 2017-9-11 15:45
Will the V.0813 help me?

Dji acc is under:

Sorry for the inconvenience. I'd forwarded your account to the engineers, you will be able to access the beta later, please refer to the steps I mentioned at 4# when you got it. Hope things work out at the end.
2017-9-12 00:28:52
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DJI Susan
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China
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Web Merlin Posted at 2017-9-11 15:50
Hi DJI Susan, thank you for your reply, I've just PM my details to you.

Well received. I have forwarded to the designated team to add you in, please check later and try again.
2017-9-12 00:38:05
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fans9e607620
lvl.1
Flight distance : 180378
United States
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Hi Thor,

Thank you for the response.  Does the new firmware show up in Dji asstant?  How long does it normally take to receive the new one firmware? I will let you know how it goes.

Thank you
2017-9-12 01:36:35
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Web Merlin
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Australia
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DJI Susan Posted at 2017-9-12 00:38
Well received. I have forwarded to the designated team to add you in, please check later and try again.

Wonderful. Thank you very much. Fingers crossed it works.
2017-9-12 02:01:38
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Paulmac
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Australia
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Well my new Mavic arrived today... I leave for USA Canada holiday Thursday.  I go out for a test flight and all is well and then I lose Video transmission... I spend hours trying to update firmware... Worked fine on the controller and wont update the Mavic. I try different cards I try everything cords swithing on and off. I phone update... Nothing.  Soooo disappointed. A brand new Mavic that I can't use and from what I see so many ppl with the same problems.  Someone tell me how software and firmware updates with so many bugs can be released.  $2000 and I can't even fly it.  
2017-9-12 02:59:54
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Paulmac
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Australia
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Oh btw I have a Air Encoder Error ( 0x800000)
2017-9-12 03:00:35
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DJI Diana
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Paulmac Posted at 2017-9-12 03:00
Oh btw I have a Air Encoder Error ( 0x800000)

Please try to restart the drone for several times. then try to refresh the firmware via DJI Assistant 2, see if it works.
2017-9-12 03:27:03
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Paulmac
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Australia
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DJI Diana Posted at 2017-9-12 03:27
Please try to restart the drone for several times. then try to refresh the firmware via DJI Assistant 2, see if it works.

I've done that maybe 3 times already...  No luck.  So disappointed.  I'm really lost as to how a brand new item can have problems like this?  I'd like to think that the problem was due to the fact that the firmware for the controller has worked but that I can't get the Mavic to update...... But then I remind myself that the reason I'm updating the firmware is because this problem was there out of the box.      First few small flights it seemed to be ok... Then I start getting a few disconnects and it would re-connect then nothing.      I head off OS in 24hrs and at the moment just feel like throwing this thing in the bin.  Spent maybe 5 frustrating hours trying to fix this when I should be packing.
2017-9-12 10:49:26
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DJI Susan
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Paulmac Posted at 2017-9-12 10:49
I've done that maybe 3 times already...  No luck.  So disappointed.  I'm really lost as to how a brand new item can have problems like this?  I'd like to think that the problem was due to the fact that the firmware for the controller has worked but that I can't get the Mavic to update...... But then I remind myself that the reason I'm updating the firmware is because this problem was there out of the box.      First few small flights it seemed to be ok... Then I start getting a few disconnects and it would re-connect then nothing.      I head off OS in 24hrs and at the moment just feel like throwing this thing in the bin.  Spent maybe 5 frustrating hours trying to fix this when I should be packing.

I'm sorry about this. Please contact the support to send it in: http://www.dji.com/support. We will offer you corresponding solutions according to the damage assessment. Hopefully it can be figured out soon.
2017-9-12 23:42:51
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fans9e607620
lvl.1
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United States
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Hi Thor/Susan,

  Still waiting for V.0813. How long does it take to receive the firmware and how is it delivered (email, Dji assistant or app)? I checked under Beta in Dji assistant and nothing there. Can either of you help push this along so I can get back flying again.

Thank you,
M
2017-9-13 01:37:55
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fans9e607620
lvl.1
Flight distance : 180378
United States
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Is anyone there?  Could someone give me a update on the previous question?
2017-9-13 15:36:04
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HuHa
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United Kingdom
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DJI Thor Posted at 2017-9-11 00:58
This is a known issue, please provide me with your DJI account and we will release a beta V01.03.0813, upgrade it and then please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.

Hi DJI Thor. I'm experiencing exactly the same problem with updating firmware on my Mavic Pro.

The RC updates with no problem to 01.03.1000 but the AV is unable to, it is stuck on 01.03.0400. I've tried to update it through bot DJI Go 4 and DJI Assistant many many times but I keep seeing the same thing. Part way through the AV reboots after which the installation stalls and then eventually fails with error "0x020106".

I would be grateful if you or one of the other DJI team could make 01.03.0813 available to me in DJI assistant. I have already PM'd you my DJI account details. Thanks very much.
2017-9-14 03:08:08
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Tibi
lvl.1
Hungary
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I have this problem.
Please help!My AC is still on 01.03.04 version.
My RC is on 01.03.1 version.
Error: undefined 0x020106.

dji account: tibikeh@gmail.com
2017-9-14 03:50:23
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Tibi
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Hungary
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DJI Thor Posted at 2017-9-11 00:58
This is a known issue, please provide me with your DJI account and we will release a beta V01.03.0813, upgrade it and then please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.

please help me tibikeh@gmail.com
2017-9-14 04:00:53
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fans9e607620
lvl.1
Flight distance : 180378
United States
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Thor, I still haven't received the new firmware v.0813 can I please receive this.

DJI account: 2matthewunderwood@gmail.com
2017-9-14 17:25:03
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fans9e607620
lvl.1
Flight distance : 180378
United States
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Thor here is the a screen shot of the Error I'm getting

Firmware update screen shot.

Error

Error

Error while Firmware update

Error while Firmware update
2017-9-14 18:06:19
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Light007
lvl.1
Flight distance : 56080
Malaysia
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Good luck guys, hope your problems can be solved at soonest to enjoy the flight.
2017-9-14 19:48:45
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DJI Diana
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fans9e607620 Posted at 2017-9-14 17:25
Thor, I still haven't received the new firmware v.0813 can I please receive this.

DJI account:

Double checked it, your account has been reconfigured, please refresh the firmware list on the DJI Assistant 2. You'll see this firmware.
2017-9-14 20:26:51
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DJI Diana
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Japan
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Copy that, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware
V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one
, it will be working.
2017-9-14 20:28:58
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DJI Diana
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HuHa Posted at 2017-9-14 03:08
Hi DJI Thor. I'm experiencing exactly the same problem with updating firmware on my Mavic Pro.

The RC updates with no problem to 01.03.1000 but the AV is unable to, it is stuck on 01.03.0400. I've tried to update it through bot DJI Go 4 and DJI Assistant many many times but I keep seeing the same thing. Part way through the AV reboots after which the installation stalls and then eventually fails with error "0x020106".

Received your PM, done that, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware
V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one
, it will be working.
2017-9-14 20:30:08
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SuperClaude
lvl.1
Canada
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Meme probleme que Light007  


Error: undefined 0x020106.

My DJI account is plouffeclaude@gmail.com
2017-9-15 17:00:07
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fanseb3fd704
lvl.1
Mexico
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Hello,

I have the same problem.

RC in version 01.03.1000
AC in version 01.03.900

I get stuck at any attempt to upgrade, either with assistant or the app.
Error code is 0X20106

Thor or Diana, would appreciate if you can set my account to v 0813

my account is:     j.garciapons@arendal.com.mx

Thanks
2017-9-16 08:11:08
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HuHa
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France
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DJI Diana Posted at 2017-9-14 20:30
Received your PM, done that, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13

I managed to upgrade the firmware on the RC and AC to V01.03.0813 and successfully tested the record functionality as per your instructions.

I then tried to update the firmware to V01.03.1000 (and more recently V01.04.0000) several times via both dji go 4 and dji assistant but it is still failing.

Is there anything further you can suggest?
4 days ago
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DJI Diana
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Japan
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HuHa Posted at 2017-9-20 04:42
I managed to upgrade the firmware on the RC and AC to V01.03.0813 and successfully tested the record functionality as per your instructions.

I then tried to update the firmware to V01.03.1000 (and more recently V01.04.0000) several times via both dji go 4 and dji assistant but it is still failing.

Not test the record function, you should make sure the drone is recording at the same time when you are upgrading the firmware to the latest one.
4 days ago
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DJI Diana
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Japan
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SuperClaude Posted at 2017-9-15 17:00
Meme probleme que Light007  

Hi, sorry for the delay, just saw your message, I've reconfigured your account, please to the steps which I mentioned in the post 34# to upgrade it again.
4 days ago
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