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ProRes License Key not working
82 5 2017-9-11 07:12:56
WhiteHammer
Beginner
Flight distance : 1374
Argentina
Offline

Hello!
When trying to record in ProRes with my Zenmuse x5s, it says that I need to purchase License.
Of course I already paid for it and activated it with Assistant 2.
Does anyone know how to fix it ? It seems that I am not the only one with this problem...

Regards!

2017-9-11 07:12:56
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DJI Elektra
Administrator
Japan
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Please provide the screenshot of the activated interface of Assistant 2 and the screenshot of the error message from app. Your serial number is also needed. Thanks.
2017-9-11 18:45:45
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DJI Mindy
Administrator
China
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WhiteHammer, if the problem persists, please provide us the information as Elektra mentioned, we will help to check the status of license and try our best to get it sorted out, appreciate your assistance.
2017-9-13 00:18:19
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WhiteHammer
Beginner
Flight distance : 1374
Argentina
Offline

DJI Mindy Posted at 2017-9-13 00:18
WhiteHammer, if the problem persists, please provide us the information as Elektra mentioned, we will help to check the status of license and try our best to get it sorted out, appreciate your assistance.

Hello DJI ELEKTRA and DJI MINDY. Here is the information you need to check the status of my ProRes license, that has never worked...

Thanks for your attention.

screenshot license key.jpg
Screen Shot 2017-09-17 at 8.33.50 PM.png
screenshot license key.jpg
Screen Shot 2017-09-17 at 8.33.50 PM.png
2 days ago
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WhiteHammer
Beginner
Flight distance : 1374
Argentina
Offline

WhiteHammer Posted at 2017-9-17 17:00
Hello DJI ELEKTRA and DJI MINDY. Here is the information you need to check the status of my ProRes license, that has never worked...

Thanks for your attention.

Sorry the files were uploaded twice , and I can't modify it.
2 days ago
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DJI Mindy
Administrator
Japan
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WhiteHammer Posted at 2017-9-17 17:01
Sorry the files were uploaded twice , and I can't modify it.

No problem, we have responded your new thread, please keep us updated there.
19 hours ago
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